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          Find a Location

          Vesta Property Services, Inc has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforVesta Property Services, Inc

            Property Management
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.98/5stars

            Average of 88 Customer Reviews

            Customer Complaints

            39 complaints closed in last 3 years

            18 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2013

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            For 25 years, Vesta Property Services has redefined Florida property management through superior amenities programming and lifestyle curation, advising and managing homeowners and condominium associations, and providing affordable and direct financing for communities. Vesta is exceptional in the breadth and scope of its offerings.

            Our Florida community management firm is headquartered in Jacksonville, FL and provides financing, management and ancillary services to developers of planned unit communities and resident associations in connection with clubhouses, golf courses and other amenity and infrastructure facilities and commercial real estate management.

            Products & Services

            n/a

            Business Details

            This is a multi-location business.

            Find a Location

            Vesta Property Services, Inc has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/19/2013
              Years in Business:
              28
              Business Started:
              11/1/1995
              Business Started Locally:
              11/1/1993
              Business Incorporated:
              11/1/1995
              Accredited Since:
              7/1/2013
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              8:30 AM - 5:00 PM
              T:
              8:30 AM - 5:00 PM
              W:
              8:30 AM - 5:00 PM
              Th:
              8:30 AM - 5:00 PM
              F:
              8:30 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Ms. Daisy King, Director of Administration
              Contact Information

              Principal

              • Ms. Daisy King, Director of Administration

              Customer Contact

              • Ms. Daisy King, Director of Administration
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Property management

              Customer Complaints

              39 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Vesta was hired to management ********* Association. The first meeting with them was a joke, they threaten the owners like they are garbage, refused the board their right to hold discussion on a seconded motion they wanted to approve and didn't accept any question from the owners. **** ********** and ********* *******i didn't show any knowledge about our bylaws or ** *** and claimed owners were not allowed to record meetings without prior authorization. Since then, they haven't been answering emails from the owners and have been ignoring the director who represents the ****** building. Simple requests such as invoices, water bills, etc. They also approved a repair this same director denied. Each building has 3 directors, ******* ******* ******** clearly states that outside of a board meeting must have UNANIMOUS consent and he informed Vesta representative who approved unlawfully approve the job there is not an emergency to be done anyway. ********* *** **** also tried to prohibit this same director to watch the engineer inspection he fought months to bring it. Now we have an election upcoming on January 16th, most of the owners did not receive the ballots. It's unknown if it was posted on the last day of the deadline on January 2nd, 2024. There is a NEW RULE added in bold and upper case letters stating ballot are require to be given to the office until 4pm on the day of the election, when the meeting is at 7pm and the law clearly states owners can vote in person at the meeting up until the first outer envelope is opened. **** *** ********* is there to represent select members of the board, not the community. They are not open to hear the owners concerns or give them access to records. In their presentation, they informed everyone would have access to a platform where all records will be posted and communications, this website/app access was never given to anyone. **** *** ********* behavior is not only unaceptable is a violation against ****** CAM license.
              Read More

              Customer Reviews

              88 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debra B

              02/18/2024

              This is in regard to the Vesta Property Services office in Vero Beach, FL. Our HOA board is very involved in caring for every aspect of management, and is and have been in close and frequent communication with property managers. Prior to Vesta assigning us our current PM we had three property managers in quick succession within a year. Rene ****** is the 4th and has, until recently, been an excellent representative for us. However, she was placed as on site five days a week, which has resulted in a dramatic reduction in how she is able to respond to our needs. She was, for a time, forced to call, text and email as well as complete jobs at night and on weekends in her personal time, that is ridiculous and probably goes against employment laws. Recently we have had several accounting errors, and we discovered that the entire accounting department was let go and our accounting is now handled in another city. We have yet to meet or receive any reply to communications with the new current office manager, Sarah ********, who is the 3rd in 2 years, and is also working in Melbourne, FL.  We have some serious issues that need to be ironed out quickly and the office manager gives us working on it answers through the property manager (one unpaid invoice 12 months + overdue). Yesterday one of our vendors got a 1099 for the 2023 year. They have not done any work for us since 2020. How does this happen? I have been on the *** board for 4 years, and this company has really gone downhill. We have 108 homes here, perhaps our development is too small to warrant good care? Perhaps we should be looking elsewhere? I would really like some answers.************************* ************************ ******* * 

              Vesta Property Services, Inc Response

              02/26/2024

              Good morning, I apologize for your experience, and I will be forwarding your concerns with our Sr. **** President and GM.

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