Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Bert Norman's Plumbing, Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Bert Norman's Plumbing, Inc.

              850530 US Highway 17 Yulee, FL 32097-6825

              BBB Accredited Business
            • Bert Norman's Plumbing, Inc.

              850530 US 17 South Yulee, FL 32097

              BBB Accredited Business
            • Bert Norman's Plumbing, Inc.

              PO Box 159 Yulee, FL 32041

              BBB Accredited Business

            Business ProfileforBert Norman's Plumbing, Inc.

            Plumber
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/8/2013

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Residential and Commercial Plumbing repairs 

            Remodels 

            No New Construction 

            Business Details

            This is a multi-location business.

            Find a Location

            Bert Norman's Plumbing, Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Bert Norman's Plumbing, Inc.

                850530 US Highway 17 Yulee, FL 32097-6825

                BBB Accredited Business
              • Bert Norman's Plumbing, Inc.

                850530 US 17 South Yulee, FL 32097

                BBB Accredited Business
              • Bert Norman's Plumbing, Inc.

                PO Box 159 Yulee, FL 32041

                BBB Accredited Business
              BBB File Opened:
              10/7/2002
              Years in Business:
              39
              Business Started:
              1/1/1985
              Business Started Locally:
              1/1/1985
              Date of New Ownership:
              1/24/2012
              Business Incorporated:
              1/24/2012
              Accredited Since:
              8/8/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CFC1427061; CUC1224633 for this business, issued by Florida Department of Business and Professional Regulation

              These agencies may include:

              Florida Department of Business and Professional Regulation

              1940 N. Monroe St.

              Tallahassee FL 32399

              (800) 342-7940

              http://www.myfloridalicense.com/dbpr

              • CFC1427061
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bert Norman's Plumbing
              Business Management
              • Mr. Bert Norman, President
              Contact Information

              Principal

              • Mr. Bert Norman, President

              Customer Contact

              • Mr. Bert Norman, President

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 11/12/2020 I hired ) to replace a garbage disposal, technician came, replaced disposal with a new one and all was good. 15 months later I noticed water in the bottom of my cabinetry and a bolt lying there in the water. Upon further inspection I noticed that the garbage disposal was loose and the water was dripping from that. I contacted  and they came out on 3/16/22 to repair the problem. The technician that came out stated clearly that the job was done improperly on 11/12/2020 and that was why it was leaking and falling off. After much back and forth I convinced *** to complete the repair at no cost to me. I did not ask for damages to paid to me for my waterlogged cabinetry. 15 months after that repair my disposal stopped working completely. I contacted again, they sent a technician out on 7/3/23. I informed the technician to just replace the unit and that he should not spend a lot of time diagnosing the problem. After a couple minutes looking he stated that it did not need to be replaced and that he wanted to save me money. He claimed it was a simple reset button and needed the gears turned manually. It began working for him after that. I paid **** for the service call and he left. 4 days later I turned the disposal on to grind some food waste and it did not work again. I had not used it at all since he was there 4 days prior. So the first attempt to use it after having it "repaired" the device failed. I contacted *** on 7/8/23 to report the failure, a service call was scheduled for 7/10/23 and I told the office manager that I would like to get the unit replaced this time and that I think it is fair to get that done with a **** discount since I had already paid that for a failed repair the same week. The company refused to honor my request and demanded more money for their failures. Now a new company will complete the work that should have been done on 7/3/23 if it wasn't misdiagnosed, wasting my time and money.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              joy s

              1 star

              06/22/2022

              They could not get ANYTHING right...from calls to work orders to doing unauthorized work! Couldn't find me even for the bill! Do not use!

              Bert Norman's Plumbing, Inc. Response

              06/24/2022

              ***********************, We are very disappointed in this review as we feel we provided exceptional service to you and your rental condo. The appointment was called in by you on May 12 at 4:55 pm and scheduled for June 1, 2022, per your request. Normally your account is operated by the property manager, and we confirmed that the property manager was still handing this property, even though it was being sold in June. We confirmed that you wanted to be billed and emailed you the **** the following day. We remained in contact with you throughout the process and followed your instructions on the billing, we do recognize that our technician did replace three shower heads for you and did receive approval from the property manager and not directly from you and we did address this concern with our employee and waived your service fee for this error. As we discussed the showerheads would continue to flood those bathrooms if not replaced and you agreed that waiving the service fee would be acceptable for the error. Our normally policy, when the property manager is not being billed, is to have a credit card over the phone because we are COD but allowed this to be billed out due to the relationship that we have with your property manager. The **** was not paid for over 20 days, and we have not heard from you regarding any sort of complaint outside of what is stated above. If there was an issue with the repair or our staff, we would have hoped that you would have reached out prior to a 23-day lapse in time and posting a review, especially since we felt that the error had already been handled in a timely manner and to your satisfaction. We are a 24/7 365 company so you could have reach out to us at any time and we would have been more than happy to address any of your additional concerns accordingly. If you are still having an issue, please feel free to contact us directly at ************ and we will be very happy to help.

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.