BBB Business Review

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This business is not BBB accredited.

First Coast Sugar Gliders

Phone: (904) 707-8278 Fax: (904) 619-4941 9172 Shindler Crossing Drive, Jacksonville, FL 32222

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We are a small USDA licensed breeder for Sugar Glider.  We specialize in the breeding of standard gray, white-face, white-tip, mosaic, leucistic and cremino sugar gliders.  We also carry all the supplies necessary to give your joey a happy and healthy life.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Coast Sugar Gliders
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 03, 2013 Business started: 01/01/2002 in FL Business started locally: 01/01/2002 Business incorporated 12/05/2008 in FL
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mrs. Paula D Williams, Owner
Business Category

Pet Shops Pet Sitting Services Pet Supplies & Foods - Retail Pet Services

Products & Services

First Coast Sugar Gliders offers the following product(s): Sugar Gliders, sugar glider supplies (cage, food, water bottles, wheels, cereal, yogurt drops)

Hours of Operation
M: 5:00 PM - 9:00 PM
T: 5:00 PM - 9:00 PM
W: 5:00 PM - 9:00 PM
Th: 5:00 PM - 9:00 PM
F: 5:00 PM - 9:00 PM
S: 9:00 AM - 9:00 PM
Su: 9:00 AM - 9:00 PM
H: 9:00 AM - 9:00 PM
Refund and Exchange Policy
No refunds or exchanges on sugar gliders.  Unused supplies return for a 10% restocking fee.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.