BBB Business Review

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BBB Accredited Business since

Franklin Virtual Schools

Additional Locations

Phone: (888) 990-3847 View Additional Phone Numbers 16427 North Scottsdale Road  16427 North Scottsdale Road, Scottsdale, AZ 85254 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


SACS Accredited Online High School - All Ages
CEEB Code 102457

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Franklin Virtual Schools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Franklin Virtual Schools include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Franklin Virtual Schools
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 08, 2010 Business started: 08/01/2009 in FL Business started locally: 10/29/2009 Business incorporated 08/01/2009 in FL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Hooser, Managing Member
Contact Information
Principal: Mr. David Hooser, Managing Member
Business Category

Online Education

Products & Services

Franklin Virtual Schools sells the following brand(s): Franklin Learning Centers, Franklin Learning Centers, Franklin Virtual High School, FVHS

Franklin Virtual Schools offers the following product(s): Adult High School Programs, Adult High School Programs, College Preparation Services, College Preparation Services, English Language Learner Programs, English Language Learner Programs, FVHS, High School Education , Traditional American High School Programs, Traditional American High School Programs

Method(s) of Payment
All Major CC
Refund and Exchange Policy
Posted on Terms & Conditions on Website
Alternate Business Names
E.S.P. Learning Systems, LLC Franklin Learning Centers Franklin Virtual High School

Customer Review Rating plus BBB Rating Summary

Franklin Virtual Schools has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.