BBB Business Review

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This business is not BBB accredited.

Little Supply Co

Additional Locations

Phone: (904) 854-0066 View Additional Phone Numbers PO Box 19973, Jacksonville, FL 32245 http://www.littlesupply.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Little Supply Co include:

  • Length of time business has been operating
  • 24 complaint(s) filed against business
  • Failure to respond to 22 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Little Supply Co include:

  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 14
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 24

Additional Complaint Information

BBB files show a pattern of failure to respond to consumer complaints presented to the company and failure to eliminate the basic cause of consumer complaints. Complaints concern, delay in shipping or not shipping orders at all.  According to complaints in file  company website states or has stated that orders are shipped the next day.  Complaints state that products are not shipped after multiple attempts to contact company by consumer.   Some complaints state that refund will be sent to consumer for failed delivery of product but refund is not submitted by company. 

Customer Reviews Summary Read customer reviews

1 Customer Review on Little Supply Co
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 09, 2013
Business Category

Office Supplies


Customer Review Rating plus BBB Rating Summary

Little Supply Co has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.