5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Edward L
1 star01/10/2024
How much $$ are kicked back to the apartment owners?I don't blame them for wanting to money, but these fees are found out after application, and should be transparent upfront with every application. , and presented to tenants up front when applying for any apartment complex. Maybe one day a legislature will make this so. Of course the benefits you provide are great for Landlords, minimizing their need to deal with payments for all these sorts of things, but Storm sewer fees? Really. THIS BUSINESS IS NOT BBB ACCREDITED. Wonder why.
Oates Energy, Inc Response
01/12/2024
The property receives a bill for water, sewer, stormwater, trash for the entire property that they pay ahead of time. They have hired us to break down the cost of the services and bill each unit so they know what to collect in order to recoup the costs. We perform quarterly rate reviews to ensure residents are being accurately billed. These fees should've also been presented to you upon signing your lease. Please call us directly at ************ if you have any questions about your first bill and we'll be happy to assist or review.Also, we were formerly BBB accredited but any reputable business can be BBB accredited if they pay a regular fee to BBB. We eventually did not find it necessary to continue to pay for these bragging rights but understand if other companies prefer to.Review from vishwanathan c
1 star12/08/2023
why do charge a 3$ for paying bill online and again charge admin bill . This seems a rip offOates Energy, Inc Response
12/11/2023
We don't have any history of you calling in on your new account. Please call us at ************ if you would like to go over your account or ask any other questions. Thank you,Review from Anthony C
1 star09/19/2023
Charge you a late fee without calling it a late fee. Water $6, Sewer $9, Admin fee (BS fee) $2.85. If your check gets there 1 day late, add on Other Adjustments $12. Can literally pay two days late online and get no Other adjustments charge but have to pay $3 extra to pay online. Just another business that has to nickel and dime its customers who have no choice in where their services come from.Oates Energy, Inc Response
09/26/2023
We have a 1 day grace ****** for late payments, but late fees are an industry standard to get customers to pay on time. We do label our late fees as such and not by any other name.We also have a $3 processing fee to pay by card or e-check but have a number of other ways to pay without fee - including mailing a check, Online Bill **** and ACH. Please contact us if we can go over these options or go over the rates.Review from Dennis G
5 stars11/17/2022
I recently had an error on my bill, an error to the tune of 5x the usual amount. Oates Energy took my request to look into the matter seriously and not only found what the problem was, but admitted the mistake was theirs. To me, that is exceptional customer service.Review from Lashonda F
1 star09/13/2021
I spoke to your Manager at Oates and my request **** ******* and spoke to a customer service Rep **** Corol. Your employees has the most non caring company I have seen when it comes down to customers. I receive a **** that was billed for 25 days which is Sept **** and on Sept 5,2021 I was billed a second ****. They get over you on **** prices and Im tired of this ask for a credit for pushing my invoice out to 37 days pass the payment time cause they dont know who to read the meter and my **** keeps having to be revise. Im so ready to get away from this company and get back to JEA
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