BBB Business Review

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BBB Accredited Business since

Monument Mini Storage, Inc.

Phone: (904) 641-3000 View Additional Phone Numbers 12020 Mccormick Rd, Jacksonville, FL 32225 http://www.monumentministorages.com


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Description

Climate Control and Non-Climate Control Storage Units
RV, Boat and Automobile Parking Spaces
Coded-Gate for Property Entry
Wide and Well Lit Drive Isles
Month-to-Month leases
Clean and Secure Self Storage Units
Friendly & Professional Residential Managers


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Monument Mini Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Monument Mini Storage, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Monument Mini Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 11, 1993 Business started: 12/22/1987 in FL Business incorporated: 12/22/1987 in FL
Type of Entity

Corporation

Contact Information
Principal: Mr. Darryl Shrader, General Manager
Business Category

Moving & Storage Company

Products & Services

Monument Mini Storage, Inc. offers the following product(s): Climate Control Storage Units, Outside Parking Spaces, Self Storage Units

Method(s) of Payment
Visa, MasterCard, Discover, Am Ex, Checks, Travelers Checks, Monthly Auto-Pay
Refund and Exchange Policy
*No refunds are given after lease commencement. Pro-ration of rent is offered to tenants vacating their storage units only when the tenant gives a signed, two weeks Notice-To-Vacate. Transferring to a smaller or larger size unit is available only if tenants account balance is current.

*Restrictions apply and are subject to change. See manager for details.     
Industry Tips
MOVING AND STORAGE
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.