This business is not BBB accredited.

The Florida Movers of St Augustine Inc

Phone: (904) 422-4559 6963 Business Park Blvd N Ste 4, Jacksonville, FL 32256 http://www.thefloridamovers.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Florida Movers of St Augustine Inc include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on The Florida Movers of St Augustine Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 15, 2012 Business started: 04/01/2010 in FL Business started locally: 04/01/2010 Business incorporated 04/06/2010 in FL
Type of Entity

Corporation

Business Management
Ms. Mary Milar, President Mr. John McPeak, Office Manager
Contact Information
Customer Contact: Mr. John McPeak, Office Manager
Principal: Ms. Mary Milar, President
Business Category

Movers Movers - Office Moving & Storage Company Moving Services - Labor & Materials Moving Supplies Moving Assistance - Packing, Unpacking, Organizing

Hours of Operation
M: 7:00 AM - 7:00 PM
T: 7:00 AM - 7:00 PM
W: 7:00 AM - 7:00 PM
Th: 7:00 AM - 7:00 PM
F: 7:00 AM - 7:00 PM
S: 7:00 AM - 7:00 PM
Su: 7:00 AM - 7:00 PM
Alternate Business Names
D.B.A Door to Door moving and Storage
Industry Tips
MOVING AND STORAGE

Customer Review Rating plus BBB Rating Summary

The Florida Movers of St Augustine Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6963 Business Park Blvd N Ste 4

    Jacksonville, FL 32256 (904) 422-4559

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/2/2016 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: this company delivered some of our furniture in a damaged condition. A couch and loveseat had tears in the fabric on the corners. In addition, an xbox one system and an apple iPad were both missing once we determined everything had been unpacked. We have had no resolution to this issue.

Desired Settlement: We expect that the xbox one system and the iPad both be replaced.

Business Response:

Company response below:

 

From: The Florida Movers <**************************>
Date: Tue, Jan 26, 2016 at 12:18 PM
Subject: Re: ***** ********* *********
To: ***** ***** *******************g>


We have ordered a replacement Xbox as the customer requested. 
Thank you,.
****

1/26/2016 Delivery Issues | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on The Florida Movers of St Augustine Inc
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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