BBB Business Review

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Description

Founded in 1919, Suddath® is one of the nation's largest providers of moving, transportation, storage and logistics solutions. With a convenient, one-stop service center in Jacksonville, Suddath provides reliable local, long-distance and international moving services to families, corporations, hospitals and libraries in the Jacksonville area.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suddath Relocation Systems of Jacksonville, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Suddath Relocation Systems of Jacksonville, Inc. include:

  • 31 complaint(s) filed against business

Factors that raised the rating for Suddath Relocation Systems of Jacksonville, Inc. include:

  • Length of time business has been operating
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 6
Guarantee/Warranty Issues 2
Problems with Product/Service 21
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Suddath Relocation Systems of Jacksonville, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: January 01, 1987 Business started: 01/01/1919 in FL Business started locally: 01/01/1919 Business incorporated 08/17/1984 in FL
Type of Entity

Corporation

Business Category

Movers Movers - Office Moving & Storage Company Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Relocation Service Storage Units - Household & Commercial Warehousing Services Storage Units - Portable Movers - International Moving Assistance - Packing, Unpacking, Organizing

Alternate Business Names
Suddath Relocation Systems
Industry Tips
MOVING AND STORAGE

Customer Review Rating plus BBB Rating Summary

Suddath Relocation Systems of Jacksonville, Inc. has received 2.78 out of 5 stars based on 5 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.