BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Old Baymeadows Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Old Baymeadows Movers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Florida Consumer Services
P.O. Box 6700, Tallahassee FL 32399
Phone Number: (800) 435-7352
The number is IM891.
City of Jacksonville
117 W. Duval St. , Jacksonville FL 32202
Phone Number: 904-630-2489
The number is 23290.
Type of Entity
Business ManagementMs. Alma Hasanbegovic, President
Movers Movers - Office Moving & Storage Company Moving Services - Labor & Materials Moving Supplies Piano & Organ Moving Relocation Service Moving Assistance - Packing, Unpacking, Organizing
Alternate Business NamesOld Baymeadows Express Movers Old Baymeadows Moving and Storage Orange Park Movers
Industry TipsMOVING AND STORAGE
8230 Baycenter Rd Ste 4
Jacksonville, FL 32256 (904) 731-7223 (904) 367-8799 Directions
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Additional Phone Numbers
- (904) 367-8799(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/28/2014||Problems with Product/Service|
|12/16/2013||Problems with Product/Service | Complaint Details Unavailable|
|12/16/2013||Delivery Issues | Complaint Details Unavailable|
|12/11/2013||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: On Friday, July 26th, I received a phone call giving me a one day notice that I had to be ready the following day over a four hour window to be home for furniture delivery. There was no prior notice to this less than the 24 hour notice. Upon the day of delivery, after making adjustments to plans that were intended to be accomplished that day, I received two phone calls from two different numbers. I missed the first call, which was from a number that I did not recognize. Within minutes, while I was checking my phone to see whom had called, another call was coming in from a number I recognized to be from the mover. I picked up the call and after saying hello several times with no response, I hung up and tried calling back the number only to get to voice mail. I attempted to call again later and got a hold of a representative claiming that the movers had shown up earlier and received no answer when they knocked on the door. It is clear by this statement that they did not have the right house as I had not left my house at all for the sole purpose that I could be home to receive the furniture. The representative then said that he would call his movers and get back to me. After waiting over a half-hour, I tried recalling the number and once again only got through to voice mail. This issue is still yet to be resolved as the moving company appears to be incompetent and inefficient in their efforts. I spoke with a representative named **** who came off as unsympathetic, made a false statement that he tried calling me twice, which my call log can show to be clearly false, and had no solution to offer other than that I waste another day waiting by the door for them to possibly show up. In addition to everything, **** also explicitly told me that I was unreasonable and hostile and said that he there was nothing at fault on his end.
Desired Settlement: I believe that the movers in question should arrange to have the purchased furniture delivered on a day which I can plan for beyond a 24 hour window; they should do so within a two hour window; and the fee should be waved as the not only gave inadequate notice, but also wasted a substantial amount of time in the process.
Company's response below:
|8/27/2013||Delivery Issues | Complaint Details Unavailable|
|4/18/2013||Problems with Product/Service|