This Business is not BBB accredited
Phone: (855) 569-6683 4600 Touchton Rd E, Jacksonville, FL 32246
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Athletes Movers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Gabijus Godelis, President
Movers Movers - Office Moving Supplies Packing & Crating Service
Industry TipsMOVING AND STORAGE
THIS LOCATION IS NOT BBB ACCREDITED
4600 Touchton Rd E
Jacksonville, FL 32246 (855) 569-6683 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: *** ********* ** ************Athletes Movers features the following guarantee on their website: " "Our high service standard requirement for our employees guarantees that our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner." Note the words, "complete your move". Additionally, their contract states that THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Again, note the words "complete the move".In contrast to their expressed guarantee, Athletes Movers did not complete our move of December 6, 2013 as the truck and workers departed after their truck was "full". The house still contained over 50% of our household goods that my wife and I were compelled to move ourselves at cost of a truck and with our own labor. They failed us completely, abandoned us while the new home owners were on their way and refused to respond to our correspondence after the move. The furniture that they did deliver was heavily damaged as the contract movers (not full time employees) did not bring furniture pads for the move. I obtained an estimate from *** *********, a restoration company in ************* ** for the sum of $3,627.50. Payment of this amount will settle this claim and prevent further action with the ******* ****** ******* ********** and other ***** regulatory and consumer protection agencies.The following statutes were violated during this move by Athletes Movers:****** Lack of estimate and contract for service (signed contract was not in place prior to move).****** Misrepresentation of services (they did not complete our move as advertised).******Deceptive and unfair trade practice (We were told that we would have to pay them twice in order to move us).******Registration (the rented truck used was not licensed as required by ******* law).
Desired Settlement: We request only the amount for the restoration of our furniture that was damaged by Athletes Movers in the sum of $3,627.50. This total may be paid directly to *** ********* ** ************ if desired. Given the illegality of Athletes Movers operation, this is letting off the hook with few repercussions.
We are an honest working people and we treat our customers very fair. However we do not believe that you a right in this situation and we will not be able to process any additional refunds for the following reasons:
When your wife originally contacted us to schedule the move the description that was given to us over the phone was not nearly close to what the movers encountered during the move. I can have an affidavit from the sales person confirming that.
We do a number of moves each month and if something ever happens it is a minimal scratch here or there. Your email to us indicates that we came to your home and basically damaged every single item. I have a hard time buying that. The moving contract was also signed by your party indicating that the move was completed without damages. On the top of that you have indicated numerous times that you moved over 50% of the items yourself. Just based on that fact alone we can not be responsible for damages.
Hypothetically speaking even if we would have done some damages during your move our contract clearly indicates the extent of our responsibility which is $0.60/lb or the price of the move, whichever is less. The copy of the contract was even emailed to you days before your move so you would have plenty of time to look over it. We have charged you $1,132.27 for the services we provided. You have cancelled this payment and your credit card company deducted it from us, therefore we have already refunded you the price of the move. At this point a 100% of our liability is exhausted.
I am rejecting this response because: At no time does the owner, **** *******, refute or reject the fact that his company, Athletes Movers, walked off the job at our home on December 6, 2013 and caused serious damage to the items that were moved. His only defense is that "it was the customer's fault". Contrary to his allegation that we tried to deceive his company during a phone survey (with no apparent gain in mind), the real reason for his nonperformance was simply that his company operates on a shoestring budget and hires non-licensed contractors out on jobs. Indeed, when I questioned one of the movers about the damage to our furniture, he professed to know nothing about Athletes Movers and neither he nor the driver had a contact number to call other than a voice mailbox. They said that they were just called by "****" to go out and do jobs.
My wife and I were deceived and duped, primarily by an "A+" rating given to this company by the BBB. We hope to now rectify this situation and to expose Athletes Movers deficiencies and their unwillingness to help their customers. ******* has remained contentious, defensive and unresponsive during this process.
In response to the ******* letter:
1. I will provide an affidavit signed by my wife indicating that she fully informed Athletes Movers to the extent of the items that were to be moved. She specifically mention pavers and a dissembled fountain as we were concerned about these being included in the move.
2. On the day of the move, Athletes Movers employees were walked through each and every room of the house and both employees confirmed that they would be able to move all of our household goods. If they had any doubts, this would have been the time for them to indicate that the job could not have been completed and to reschedule for a later date with a larger truck. The movers did not do so and commented that there would be "no problem" with the move. Two hours after this, I again questioned the movers about the size of the truck and I was assured a second time that they would move all of our furniture. I realized only later that as contractors working on an hourly basis, they had no real interest as to whether the job could be completed. They simply wanted to get paid.
3. The word "contract" was never mentioned on the day of the move or before. We were sent what was described as a "confirmation link" by ***** ******* on November 25, 2013 at *********************************************************. In reality, this was a contract proposal that by law should have been signed by both parties before work commenced (see ******* statute ******). In addition, the same document contains the unmistakable guarantee that. "THE CUSTOMER DESIGNATES THE COMPANY AND MOVERS AS THEIR AGENTS TO COMPLETE THE MOVE AT THE DIRECTION OF THE CUSTOMER." Athletes Movers admittedly failed to provide services as specified by the contract and did not follow ******* law in accordance with signing the contract and providing direction regarding claims and damage to our furniture. The contract is thus null and void and any protections that ******* has sought regarding a limitation of claims to 60 cents per pound is specious. Ironically, despite the wording on the contract and a claim on the company website that "our movers come prepared with all the moving equipment that is necessary to complete your move in a safe and efficient manner", ******* later claimed in an e-mail on December 10, 2013 that we never guaranteed that your entire household would fit in one trip." This clear contradiction is what prompted me to contact the BBB.
4. As Athletes Movers conducted no inventory on the date of the move nor weighed our furniture, there is no possible way that ******* would be able to make good on his claim to pay "60 cents per pound" even if valid. I noted the damage to our furniture on the day of the move and was told that Athletes Movers "must have some kind of insurance" to cover damages. At the end of the day of our move, after my wife and I had been shocked, distressed and traumatized by a situation where half of our furniture remained at our old home with new owners moving in, the movers told my wife that she "had to sign this" and thrust a document in front of her. She was visibly upset and tearful and just signed where the movers pointed, hoping to get them out of the house and our lives. In reality, the driver had slipped in the contract for signature after the work had commenced in direct violation of ******* statute ******. At no point did Athletes Movers explain the document or advise us of consumer protections regarding a rejection of the "60 cents" limitation. Indeed, I had already pointed out damage as items were coming into our new residence. Subsequently, Athletes Movers rejected all claims for damage. I later obtained an estimate from *** ********* that covers the extensive damage that was incurred. If there is any doubt as to the veracity of our claim, please review the movie "******** ****** * ***** ** *** *****" available on *******. It clearly shows that none of the items claimed to be damaged were moved by my wife and I.
5. We have indeed been refunded the amount of $1,132.27 by the ********** ********** of ***** **** that oversees **** transactions. This was done after a full investigation was conducted regarding the business practices of Athletes Movers. Even though we prevailed in this complaint, the amount recovered was adequate only to reimburse us for the cost of our second move to retrieve all of the furniture left behind by Athletes Movers. I provided the company with a breakdown of our expenses although they did not respond. At this time, we are asking only for the repair of our furniture that was severely damaged by what appears to be untrained contractors hired by Athletes Movers. The total is $3,627.5. At this point it would appear that ******* seems only concerned with making a profit and does not seem to understand that his company did far more harm that good. I encourage him to revise his business practices to coincide with ******* law and to hire only licensed and fully trained contractors. I've attached the letter that we submitted to ***** **** as well as a sampling of the damage to our furniture.
Problems with Product/Service
Read Complaint Details
Complaint: I reserved my move out of ****** Storage for Saturday June 29, 2013.The co sent me a receipt pdf with all my information.I was to have arrival between 1-3 pm and a phone call 30 min before.Nonone ever called and nobody came.The dispatch said the crew was excellent and will get to me.Nobody did.
Desired Settlement: I would like them to call me with a complete explanation.
Company's response below:
Response to *** **** :
We are very sorry to her the movers did not showed up. During that week we were implementing a new scheduling software and unfortunately our office staff made some mistakes while using it and did not dispatched the crew correctly. Again we are very sorry for all the inconvenience. Please note that we have never charged you for any services. We would like to send you a check for $60.00 in order to assist you with this matter. Thanks.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.