BBB file opened:
January 01, 1987
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
Phone Number: 800-848-3792
Mr. Michael Koster, President
Principal: Mr. Michael Koster, President
information in our files The US Department of the Treasury, Office of the Comptroller of the
Currency (OCC), on August 23, 2013, announced
that EverBank has agreed to pay approximately $37 million in cash payments to
more than 32,000 eligible mortgage borrowers.
Borrowers whose homes were in any stage of foreclosure in
2009 and 2010 with EverBank will receive cash compensation. Payments will range
from $1,050 to $125,000 plus equity, where appropriate. Eligible borrowers will
be contacted directly by a third-party paying agent. Eligible borrowers will
receive compensation whether or not they filed a request for review form, and
borrowers do not need to take further action to be eligible for compensation.
Additional information about payments to eligible borrowers will be announced
in the near future.
EverBank was subject to a cease and desist order for unsafe
and unsound practices in mortgage servicing and foreclosure processing.
EverBank will consent to an amendment to the order, which will effectively end
the Independent Foreclosure Review process for EverBank and its customers
required by the order.
In addition to money paid by EverBank directly to eligible
customers, EverBank will pay approximately $6.3 million to organizations
certified by the U.S. Department of Housing and Urban Development or other
tax-exempt organizations that have as a principal mission providing affordable
housing, foreclosure prevention and/or educational assistance to low- and
moderate-income individuals and families. Recipient organizations shall be
approved by the OCC. EverBank also will evaluate each eligible borrower still
in the process of foreclosure for a new loan modification, where investor
contracts allow, and will establish a special complaint process to resolve
borrower complaints regarding credit report errors.
Borrowers who accept a payment will not be prevented from
taking any action related to their foreclosure. Servicers are not permitted to
ask borrowers to sign a waiver of any legal claims they may have against their
servicer in connection with accepting these payments.
OCC examiners continue to monitor the servicers' efforts to
correct the unsafe or unsound mortgage servicing and foreclosure practices as
required by the orders previously issued against the servicers.