BBB Business Review
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Everhome is the mortgage servicing division of EverBank
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EverHome Mortgage Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 143 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||77|
|Total Closed Complaints||143|
Additional Complaint Information
The BBB Serving Northeast Florida and The Southeast Atlantic handle all complaints for EverHome Mortgage Company, nationally. This report reflects complaint activity for the entire United States. According to BBB files, this company has received complaints. The company has responded to each complaint on file by making adjustments when warranted.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
Phone Number: (850) 487-9687
Business ManagementMr. Michael Koster, President
According to information in our files The US Department of the Treasury, Office of the Comptroller of the Currency (OCC), on August 23, 2013, announced that EverBank has agreed to pay approximately $37 million in cash payments to more than 32,000 eligible mortgage borrowers. Borrowers whose homes were in any stage of foreclosure in 2009 and 2010 with EverBank will receive cash compensation. Payments will range from $1,050 to $125,000 plus equity, where appropriate. Eligible borrowers will be contacted directly by a third-party paying agent. Eligible borrowers will receive compensation whether or not they filed a request for review form, and borrowers do not need to take further action to be eligible for compensation. Additional information about payments to eligible borrowers will be announced in the near future. EverBank was subject to a cease and desist order for unsafe and unsound practices in mortgage servicing and foreclosure processing. EverBank will consent to an amendment to the order, which will effectively end the Independent Foreclosure Review process for EverBank and its customers required by the order. In addition to money paid by EverBank directly to eligible customers, EverBank will pay approximately $6.3 million to organizations certified by the U.S. Department of Housing and Urban Development or other tax-exempt organizations that have as a principal mission providing affordable housing, foreclosure prevention and/or educational assistance to low- and moderate-income individuals and families. Recipient organizations shall be approved by the OCC. EverBank also will evaluate each eligible borrower still in the process of foreclosure for a new loan modification, where investor contracts allow, and will establish a special complaint process to resolve borrower complaints regarding credit report errors. Borrowers who accept a payment will not be prevented from taking any action related to their foreclosure. Servicers are not permitted to ask borrowers to sign a waiver of any legal claims they may have against their servicer in connection with accepting these payments. OCC examiners continue to monitor the servicers' efforts to correct the unsafe or unsound mortgage servicing and foreclosure practices as required by the orders previously issued against the servicers.