BBB Business Review

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This business is not BBB accredited.

EverBank

Find a Location

Phone: (904) 281-6000 View Additional Phone Numbers 8100 Nations Way, Jacksonville, FL 32256 http://www.everhomemortgage.com


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Description

Everhome is the mortgage servicing division of EverBank


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for EverBank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 119 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

119 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 46
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 70
Total Closed Complaints 119

Additional Complaint Information

The BBB Serving Northeast Florida and The Southeast Atlantic handle all complaints for EverHome Mortgage Company, nationally. This report reflects complaint activity for the entire United States. According to BBB files, this company has received complaints. The company has responded to each complaint on file by making adjustments when warranted.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on EverBank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: January 01, 1987 Business started: 03/11/1977
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
http://www.flofr.com
Phone Number: (850) 487-9687

Business Management
Mr. Michael Koster, President
Contact Information
Customer Contact: Ms. Karen Acierno, Lead - Enterprise Priority Services
Principal: Mr. Michael Koster, President
Business Category

Mortgage Brokers

Alternate Business Names
EverHome Mortgage Company
Additional Information

According to information in our files The US Department of the Treasury, Office of the Comptroller of the Currency (OCC),  on August 23, 2013, announced that EverBank has agreed to pay approximately $37 million in cash payments to more than 32,000 eligible mortgage borrowers. Borrowers whose homes were in any stage of foreclosure in 2009 and 2010 with EverBank will receive cash compensation. Payments will range from $1,050 to $125,000 plus equity, where appropriate. Eligible borrowers will be contacted directly by a third-party paying agent. Eligible borrowers will receive compensation whether or not they filed a request for review form, and borrowers do not need to take further action to be eligible for compensation. Additional information about payments to eligible borrowers will be announced in the near future. EverBank was subject to a cease and desist order for unsafe and unsound practices in mortgage servicing and foreclosure processing. EverBank will consent to an amendment to the order, which will effectively end the Independent Foreclosure Review process for EverBank and its customers required by the order. In addition to money paid by EverBank directly to eligible customers, EverBank will pay approximately $6.3 million to organizations certified by the U.S. Department of Housing and Urban Development or other tax-exempt organizations that have as a principal mission providing affordable housing, foreclosure prevention and/or educational assistance to low- and moderate-income individuals and families. Recipient organizations shall be approved by the OCC. EverBank also will evaluate each eligible borrower still in the process of foreclosure for a new loan modification, where investor contracts allow, and will establish a special complaint process to resolve borrower complaints regarding credit report errors. Borrowers who accept a payment will not be prevented from taking any action related to their foreclosure. Servicers are not permitted to ask borrowers to sign a waiver of any legal claims they may have against their servicer in connection with accepting these payments. OCC examiners continue to monitor the servicers' efforts to correct the unsafe or unsound mortgage servicing and foreclosure practices as required by the orders previously issued against the servicers.

Industry Tips
MORTGAGE CHOICES

Customer Review Rating plus BBB Rating Summary

EverBank has received 3.68 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.