BBB Business Review

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BBB Accredited Business since

Go Madd 4 Massage

Phone: (904) 708-1083 View Additional Phone Numbers 2600 Us Highway 1 S Ste 7, St Augustine, FL 32086

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer quality & professional massages both in office & as outcalls (mobile) to your home, hotel room, or B&B.  Swedish relaxation, therapeutic combination, deep tissue/sports/neuromuscular, couples', hot stone, corporate chair, & reflexology massages are available during a flexible 6 days/week schedule.  We have been in business since 2004 in St Augustine & are committed to great customer service. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Go Madd 4 Massage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Go Madd 4 Massage
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: July 03, 2013 Business started: 04/01/2004 in FL Business started locally: 04/01/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Health
4042 Bald Cypress Way , Tallahassee FL 32399
Phone Number: 850-488-0595
Fax Number: 850-487-9626
The number is MA25001.

St. Johns County Tax Collector
P.O. Box 9001, St. Augustine FL 32085
Phone Number: 904-209-2250
Fax Number: 904209-2283
The number is 25769.

Type of Entity

Sole Proprietorship

Business Management
Diana Beranek, Owner
Contact Information
Principal: Diana Beranek, Owner
Business Category

Massage Therapeutic Massage Therapists Aromatherapy & Essential Oils Gift Certificates/Cards

Products & Services

Go Madd 4 Massage offers the following product(s): Biofreeze, Biofreeze, Soothing touch aromatherapy & sports oils, Soothing touch aromatherapy & sports oils

Method(s) of Payment
We accept all payments: cash, check, all credit cards & use paypal here app device or square which can be used for mobile massages as well.
Refund and Exchange Policy
All massages are payed for at the time of service unless purchased in advance.  There are no refunds on massages.  Gift certificates are sold online on my website as well as calling by phone or stopping in to purchase.  They are transferrable but non-refundable & have a 6 month expiration.  They are sold for in office only as outcalls must be payed for at the time of service.  

Customer Review Rating plus BBB Rating Summary

Go Madd 4 Massage has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.