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          Find a Location

          U.S. Legal Services, Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforU.S. Legal Services, Inc

            Insurance Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/16/2012

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Prepaid Legal Insurance

            Products & Services

            Legal Expense Insurance

            Business Details

            BBB File Opened:
            5/18/1994
            Years in Business:
            44
            Business Started:
            8/14/1979
            Business Started Locally:
            8/14/1979
            Business Incorporated:
            8/14/1979
            Accredited Since:
            4/16/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of A087118 for this business, issued by Department of Financial Services. The expiration date of this license is 5/31/2024.

            These agencies may include:

            Department of Financial Services

            101 E. Gaines St.

            Tallahassee FL 32399

            (850) 487-9687

            http://www.flofr.com

            BBB records show a license number of 2130850000 for this business, issued by City of Jacksonville

            These agencies may include:

            City of Jacksonville

            117 W. Duval St.

            Jacksonville FL 32202

            (904) 630-2489

            http://www.coj.net

            BBB records show a license number of 95739 for this business, issued by Department of Business and Professional Regulation. The expiration date of this license is 8/1/2024.

            These agencies may include:

            Department of Business and Professional Regulation

            400 W. Robinson Street ST, N-801

            Orlando FL 32801

            Fax: (407) 3177245

            http://www.myflorida.com/dbpr

            Type of Entity:
            Corporation
            Business Management
            • Ms. Darlene Britt, Operations Manager
            Contact Information

            Principal

            • Ms. Darlene Britt, Operations Manager

            Customer Contact

            • Ms. Darlene Britt, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (904) 730-0023
              Primary Fax

            Phone Numbers

            Website Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            U.S. Legal Services repeatedly de**es benefits to consumers while continuing deducting fees for a service they're clearly not providing. All representatives appear to be trained to look for clauses in the contract in order to avoid coverage and attempt to provide referrals for which the consumer is responsible for paying. This bait and switch tactic seems to be their business model as they collect as much money as they possibly can via membership fees while blatantly denying the benefit that consumers signed up for. Their contract with local ********** employees needs to be revoked as they are engaging in deceptive business practices for profit.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tr B

            1 star

            07/26/2023

            Horrible services as they do not provide referrals as requested after spending several days searching for a reason to deny a benefit that they are getting paid to provide. Representatives regularly claim to not have any attorneys available for specific legal matters. Assigned attorneys often do not recall signing up for their service or simply do not return calls/emails. This service is a complete waste of time and money and they do not care as long as theyre getting paid to do absolutely nothing.

            U.S. Legal Services, Inc Response

            07/31/2023

            Review ID: ********** Member complaint stems from a legal matter for which she requested an attorneyassignment under her legal insurance plan coverage. ************************* advised ourMember Care Representative that she was on disability and had applied for a loan throughher credit union. In that application she had selected disability insurance coverage butwhen the application was processed the disability insurance was not included. She wasasked to provide us with supporting documentation to review to ensure what coveragewas available to her under her plan and to determine the best attorney option for hermatter. After reviewing the documentation provided the review committee confirmedthat the matter was not eligible for coverage because her membership in the credit unionwas specific to her employment, and that it created a conflict between U.S. Legal Servicesand the group/union which provides her plan coverage as a benefit of her employment.Her policy specifically provides as follows:2. Exclusions We will not provide legal representation for the following circumstances:H. Except as provided for in this Policy, a matter arising out of or in connection withYour employment, past or present. Includes but is not limited to disputes between Youand Your employer, You and Your fellow employees, You and Your union, You and Yourlabor/management trust fund or pension fund, workers compensation matters, andunemployment compensation matters.************************* has had several other matters created and attorney assignments underher plan since her effective date of June 1, 2019, some of which have been covered fullyby the plan and others which fall under the plans discounted rate for attorneys fees.

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

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