BBB Business Review

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BBB Accredited Business since

Jessie's House & Carpet Cleaning 1-877-CLEANING.COM

Phone: (904) 716-0112 View Additional Phone Numbers 9745 Touchton Rd, Jacksonville, FL 32246 View Additional Email Addresses http://www.JessiesHouseCleaning.com/ View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

For more than 14 years, Jessie has set new standards of cleaning/maintenance excellence within
the industry by offering a variety of efficient, flexible, and adjustable, cleaning solutions. When it comes to top cleaning/maintenance services, Jacksonville has a limited number of top performers. Our superior customer service solutions are focused on each customer's needs and preferences. We offer a customized cleaning/maintenance service experience based on reliability and trust. 

Jessie offers a wide range of service solutions, from single services, such as home cleaning, carpet
cleaning, (and now dry cleaning), upholstery cleaning, pressure washing, office cleaning, commercial carpet cleaning, water damage restoration, pressure washing, and painting services, to fully Integrated Property Services (IPS) that combine all of your service and support functions into one single solution.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jessie's House & Carpet Cleaning 1-877-CLEANING.COM meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Jessie's House & Carpet Cleaning 1-877-CLEANING.COM include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Jessie's House & Carpet Cleaning 1-877-CLEANING.COM include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Jessie's House & Carpet Cleaning 1-877-CLEANING.COM
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 23

Additional Information

BBB file opened: July 11, 2012 Business started: 06/01/2000 in FL Business started locally: 06/01/2000
Type of Entity

Sole Proprietorship

Business Management
Mr. John Morris, Manager
Contact Information
Principal: Mr. John Morris, Manager
Business Category

House Cleaning Janitor Service Landscape Contractors Maids & Butlers Service Marble & Granite Installation, Stonework Fabrication Marble & Terrazzo Cleaning & Service Marble - Cultured Marble - Natural Painting Contractors Stone Setting - Interlocking Pavers Tile & Grout Cleaning Tile Sales Tile - Ceramic - Manufacturers & Distributors Tile - Non-Ceramic - Manufacturers & Distributors Upholstery & Carpet Cleaning Upholstery and Rug Cleaning Tile & Marble Bathroom Remodeling Carpet & Rug Cleaners Cleaning Services Cleaning Services - Commercial Office Cleaning Supplies Cleaning Supplies by Internet Cleaning Supplies by Mail Contractors - Flooring Floors - Hardwood Granite Home Improvements Hardwood Floor Maintenance

Products & Services

Jessie's House & Carpet Cleaning 1-877-CLEANING.COM sells the following brand(s): Bona, Bona professional floor care products. Jacksonville FL House & Carpet Cleaning Services, Ponte Vedra Beach FL House & Carpet Cleaning Services, St. Augustine FL House & Carpet Cleaning Services, Orange Park FL House & Carpet Cleaning Services, Fernandina Beach FL House & Carpet Cleaning Services, Julington Creek, FL House & Carpet Cleaning Services.

Jessie's House & Carpet Cleaning 1-877-CLEANING.COM offers the following product(s): Bona floor care (hardwood floor, tile, etc.)., Other cleaning supplies (call 904.716.0112 for details). , Professional floor care products. Jacksonville FL House & Carpet Cleaning Services, Ponte Vedra Beach FL House & Carpet Cleaning Services, St. Augustine FL House & Carpet Cleaning Services, Orange Park FL House & Carpet Cleaning Services, Fernandina Beach FL House & Carpet Cleaning Services, Julington Creek, FL House & Carpet Cleaning Services.

Method(s) of Payment
In Jacksonville, Jacksonville Beach, Ponte Vedra Beach, Saint Augustine Beach, Orange Park, Julington Creek, we accept Cash, Checks, Credit Cards (American Express, Visa, Master Card, Debit Cards, etc.), PayPal, the Square, Authorize.Net, etc. For larger projects we also offer financing options. Call oour office to learn all of our payment options or go to our e-Payment Center at:: http://www.jessieshousecleaning.com/e-payment-center.html
Refund and Exchange Policy
No refund policy.
Alternate Business Names
Jessie's Air Duct Cleaning Jessie's Carpet Cleaning Jessie's Carpet Solutions Jessie's Custom Flooring Solutions Jessie's Floor Cleaning Jessie's Floor Solutions Jessie's Granite Solutions Jessie's Hardwood Floor Solutions Jessie's Home & Lifestyle Management Jessie's House & Carpet Cleaning 1.877.CLEANING Jessie's House Cleaning Jessie's House Cleaning® 1.877.CLEANING Jessie's Kitchen & Bathroom Solutions Jessie's Maid Service Jessie's Marble Solutions Jessie's Moving Services Jessie's Office Cleaning Jessie's Oriental Rug Cleaning Jessie's Painting Services Jessie's Pavers Solutions Jessie's Pressure Washing Jessie's Quick Cleaning Jessie's Remodeling Solutions Jessie's Residential Cleaning Jessie's Tile & Grout Cleaning Jessie's Tile Solutions Jessie's Travertine Solutions Jessie's Upholstery Cleaning
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.