Business ProfileforA/C Designs, Inc.

I called AC Designs on ********* my ac thermostat went dead, and my ac would not run. I scheduled the work to be done on **********. I was told the service fee would be ***** plus labor to replace warranty parts. The technician did the work on *********. He said a part under warranty shorted out and caused the fuse to blow. It took him ** to ** minutes tops to do the work. The bill was ******. I asked how much the labor charge was, he put his phone down in front of me that had the charges listed. The service fee was *****, the fuse was *****, and there was a ****** processing fee next to the warranty part number. I said what is the ****** processing fee he said that was for the labor. I said you charge ****** an hour for labor. He shouted you told me to do the work. I again asked how much the labor charge was an hour. He again shouted you told me to do the work. He said the charge was for paperwork and I would have to call the office. I paid and asked for my receipt. He said the receipt would be emailed. Two days later on 3/**/**** I still had not received my receipt. I called AC Designs and spoke to a manager. I told her I did not get my receipt. I also asked her why the labor charge was so much for ** to ** minutes of work. I informed her the technician was shouting when I asked about the labor charge. She said the ****** fee covered the processing of the warranty paperwork. I told her the charge was excessively high and I should have been told when I called for service what the charge would be to replace a warranty part. I told her they had no problem telling me what the service fee was when I called. She said she would email my receipt. After I finished speaking with her. I received my receipt within a few minutes. This ****** fee was excessive, and I think part of the fee should be refunded. AC Designs should be upfront about the fee like they are about their service fee when people call their office.