BBB Business Review

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This business is not BBB accredited.

Gainesville Regional Utilities

Additional Locations

Phone: (800) 818-3436 Fax: (352) 334-3148 View Additional Phone Numbers 301 SE 4th Ave, Gainesville, FL 32601

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gainesville Regional Utilities include:

  • 17 complaint(s) filed against business

Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 14
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Gainesville Regional Utilities
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 6

Additional Information

BBB file opened: April 07, 2000 Business started: 01/01/1912 in FL Business started locally: 04/23/1912
Type of Entity


Business Category

Electric Companies

Alternate Business Names
Additional Information

*** Gainesville Regional Utilities has advised BBB that they have no involvement in or relationship with GRU Financial. ***

Gainesville Regional Utilities has advised the BBB that they been the victim of a fraudulent check scam. GRU Financial has mailed letters to consumers in various regions of the USA that tell the consumer they have won a large sum of money. The letter contains a check that appears to be from Gainesville Regional Utilities. Consumers are told this is an advance on their winnings and is to be used to pay taxes. The consumer is instructed to deposit the check into their personal bank account and then send a money gram to an address in Canada to pay the supposed “taxes”. Gainesville Regional Utilities has advised BBB that they have no involvement in or relationship with GRU Financial. The checks issued by GRU Financial against the account of Gainesville Regional Utilities are counterfeit and will be returned unpaid to the depositor. The consumer will lose the funds used to pay for the money gram.

Customer Review Rating plus BBB Rating Summary

Gainesville Regional Utilities has received 3 out of 5 stars based on 6 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.