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      Country
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          Find a Location

          Community First Credit Union has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Community First Credit Union

              637 N Lee St Jacksonville, FL 32204-1141

            • Community First Credit Union

              1650 San Pablo Rd S Ste 15 Jacksonville, FL 32224-2084

            • Community First Credit Union

              1623 Edgewood Ave W Jacksonville, FL 32208-3222

            • Community First Credit Union

              7676 Merrill Rd Jacksonville, FL 32277-3713

            • Community First Credit Union

              13808 Beach Blvd Jacksonville, FL 32224-1210

            Business ProfileforCommunity First Credit Union

            Credit Union
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            27 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Community First Credit Union has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Community First Credit Union

                637 N Lee St Jacksonville, FL 32204-1141

              • Community First Credit Union

                1650 San Pablo Rd S Ste 15 Jacksonville, FL 32224-2084

              • Community First Credit Union

                1623 Edgewood Ave W Jacksonville, FL 32208-3222

              • Community First Credit Union

                7676 Merrill Rd Jacksonville, FL 32277-3713

              • Community First Credit Union

                13808 Beach Blvd Jacksonville, FL 32224-1210

              BBB File Opened:
              4/28/1988
              Years in Business:
              89
              Business Started:
              1/1/1935
              Business Started Locally:
              1/1/1935
              Type of Entity:
              Non-profit Organization
              Business Management
              • Mr. Sam Inman, CFO
              • Mr. Mike Tomko, Sr. Vice President of Operations
              • Ms. Paula Basihan, Administration Manager
              • Mr. John Hirabayashi, CEO
              • Mr. Roger Rassman, VP of Marketing
              • Mr. Ryan Olson
              Contact Information

              Principal

              • Mr. John Hirabayashi, CEO

              Customer Contact

              • Mr. Ryan Olson
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              27 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/13/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I received a fraud alert from my credit union on Wednesday November 8, 2023 @ 10:45 am regarding a fraud alert charged to my account. I immediately contacted the credit union to see what was going on. The fraud was not one charge but two charges from the same service provider Door dash. Which I have never used and records from my bank account show this and when it was used I was not in ************* Fl. but I was at a work event in LADY lake, FL. I asked the representative that if the bank caught that it was fraud why allow it to go through. I advised per my last view of my account I had $54.67 in the account remaining. He advised me that since they where pending charges of $84.56, and $41.03 I would have to wait to see if and when they clear to file a fraud dispute. At this time my account was in the negative $84.56. I kept monitoring the account assuming it would just deny them as they already knew it was fraud per the text message received to my phone. The bank was closed once they posted on Friday November 10, 2023 and Saturday November 11, 2023 due to the Veterans day Holiday. Which meant I had to wait until Monday November 13, 2023 to contact them again regarding the issue. By this time my account incurred a bank charge of $34.00 for over draft fee and now a grand total of negative $104.92. I contacted them and had to create a fraud dispute and the representative advised me that it could take 7-10 business days for my account to be reimbursed. I advised her that this is unacceptable as my check from work will post by Thursday November 16,2023 and they bank will take the $104.92 for the over drafted account. I advised of my frustrations and that this is unfair the representative was basically like oh well. I have bills and should not have to wait as this money was removed from my account due to fraud and not my fault. She also advised of 90 days of review. THIS IS OUTRAGEOUS!!! The credit union does not value there members at all.
              Read More

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Erica W

              1 star

              09/18/2023

              I really thought this cried union would understand and my situation ,but the lady name ***** the assistant fraud manager really assumed that I was doing fraud when I tried to explain my situation when I was only first calling for help on why my account got blocked and I couldn't add it on plaid and then she started to change her whole voice trying to act like she's hearing she wasn't ..I didn't appreciate it and she also gave me a fake apology as well and was about policy policy when no one said it wasn't a problem of me using different devices just for to sign into my own funky account . She needs to be fired

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