BBB Accredited Business since
Phone: (904) 242-4444 View Additional Phone Numbers 1100 Shetter Ave Ste 203, Jacksonville Beach, FL 32250
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WCI Renovations is a division of WCI Group Inc. WCI specializes in the residential and multi-family exterior renovations of fiber cement and vinyl siding replacement, replacement windows and doors, sunrooms, screen rooms and patio covers. WCI also specializes in high-end custom kitchen re-designs and remodels of 20K or more.
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A BBB Accredited Business since
BBB has determined that WCI Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for WCI Group, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. David Carswell, Marketing Director
Contractors - General Doors Kitchen Remodeling Doors - Patio Remodeling Services Screen Enclosures Siding Contractors Sunroom & Solarium Design & Construction Windows Patio Cover Doors - French Construction & Remodeling Services Contractor - Remodel & Repair
Products & Services
WCI Group, Inc. sells the following brand(s): Allura Fiber Cement Siding (installed), Hurricane resistant windows and doors (installed), James Hardie Fiber Cement Siding (installed), LivingSpace Transitions Sunrooms (installed), Royal and Celect Siding - various (installed), Simonton Windows and Doors (installed), Theft resistant windows and doors (installed), ThermaTru Door and Entry Systems (installed)
Method(s) of Payment
Cash, credit card (Visa, MC, Amex), secured and unsecured bank or consumer credit financing.
On jobs under $10K, 50% down at signing, 50% on completion is required.
On jobs 10K-35K, 33% down at signing, 33% down at delivery of materials, and 34% down on completion.
On jobs over $35K, 25% down at signing, 25% at materials delivery, 25% at 50% complete and 25% on 100% completion.
Refund and Exchange PolicyThe State of Florida allows for 3 day rescission once a contract is signed. After the three day rescission expires, the consumer can still cancel, but then the consumer is financially responsible for any permits, labor or materials ordered and/or installed. A re-stocking fee may also apply to uninstalled and returned materials. WCI reserves the right to cancel any job at any time without recourse if the consumer is unable or unwilling to pay for the materials or work performed.
Alternate Business NamesWCI Renovations, a division of WCI Group, Inc.
The Bureau has requested basic information from this company. The Bureau has not received a response.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview