BBB Business Review

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BBB Accredited Business since

WCI Group, Inc.

Phone: (904) 242-4444 View Additional Phone Numbers 1100 Shetter Ave Ste 203, Jacksonville Beach, FL 32250

BBB Business Reviews may not be reproduced for sales or promotional purposes.


WCI Renovations is a division of WCI Group Inc. WCI specializes in the residential and multi-family exterior renovations of fiber cement and vinyl siding replacement, replacement windows and doors, sunrooms, screen rooms and patio covers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that WCI Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for WCI Group, Inc. include:

  • 5 complaint(s) filed against business

Factors that raised the rating for WCI Group, Inc. include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on WCI Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 16, 1997 Business started: 12/21/2001 in FL Business incorporated 12/28/2001 in FL
Type of Entity


Business Management
Mr. David Carswell, Marketing Director
Business Category

Contractors - General Doors Home Improvements Doors - Patio Screen Enclosures Siding Contractors Sunroom & Solarium Design & Construction Windows Patio Cover Doors - French

Products & Services

WCI Group, Inc. sells the following brand(s): Allura Fiber Cement Siding (installed), Hurricane resistant windows and doors (installed), James Hardie Fiber Cement Siding (installed), LivingSpace Transitions Sunrooms (installed), Royal and Celect Siding - various (installed), Simonton Windows and Doors (installed), Theft resistant windows and doors (installed), ThermaTru Door and Entry Systems (installed)

Method(s) of Payment

Cash, credit card (Visa, MC, Amex), secured and unsecured bank financing.  
On jobs under $10K, 50% down at signing, 50% on completion is required.  
On jobs 10K-35K, 33% down at signing, 33% down at delivery of materials, and 34% down on completion.  
On jobs over $35K, 25% down at signing, 25% at materials delivery, 25% at 50% complete and 25% on 100% completion. 

Refund and Exchange Policy
The State of Florida allows for 3 day rescission once a contract is signed.  Any cancellation after the three day rescission expires, the client is financially responsible for any labor or materials ordered or installed.  A re-stocking fee may also apply to uninstalled and returned materials.
Alternate Business Names
WCI Renovations, a division of WCI Group, Inc.
Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response.

Customer Review Rating plus BBB Rating Summary

WCI Group, Inc. has received 4.55 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.