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BBB Accredited Business since

ERC

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Phone: (904) 645-0049 View Additional Phone Numbers 8014 Bayberry Rd, Jacksonville, FL 32256 http://www.ercbpo.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Collections, Skip Tracing, & 3rd Party Recovery.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ERC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ERC include:

  • 1055 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 1055 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1055 complaints closed with BBB in last 3 years | 300 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 982
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 68
Total Closed Complaints 1055

Customer Reviews Summary Read customer reviews

27 Customer Reviews on ERC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 24
Total Customer Reviews 27

Additional Information

BBB file opened: August 13, 2002 Business started: 11/22/1999 Business started locally: 01/01/2001 Business incorporated 08/25/2010 in FL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jason Davis, Senior Vice President of Compliance, CISA, CCCO
Contact Information
Customer Contact: Mr. Jason Davis, Senior Vice President of Compliance, CISA, CCCO
Business Category

Collection Agencies

Alternate Business Names
Enhanced Recovery Company, LLC
Industry Tips
DEBT COLLECTION

Customer Review Rating plus BBB Rating Summary

ERC has received 2.88 out of 5 stars based on 27 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.