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In Northeast Florida & The Southeast Atlantic

BBB Business Review

BBB Accredited Business since

Enhanced Recovery Company, LLC

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Phone: (904) 645-0049 View Additional Phone Numbers 8014 Bayberry Rd, Jacksonville, FL 32256 View Additional Web Addresses


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Collections, Skip Tracing, & 3rd Party Recovery.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Enhanced Recovery Company, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Enhanced Recovery Company, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 636 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

636 complaints closed with BBB in last 3 years | 210 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 566
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 67
Total Closed Complaints 636

Additional Complaint Information

The BBB Serving Northeast Florida and The Southeast Atlantic handle all complaints for Enhanced Recovery Company, LLC, nationally. This report reflects complaint activity for the entire United States. According to BBB files, this company has received complaints. The company has responded and resolved each complaint on file by making adjustments when warranted. Complaints generally concern contacting wrong phone numbers and credit reporting disputes. The company has responded to complaints by stating that consumers often pull their credit from a vendor that does not provide all the information that Enhanced Recovery Company, LLC sends the credit reporting agencies.    In addition, the company states that they conduct root analysis on complaints they receive in order to make necessary adjustments to maintain good business practices.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Enhanced Recovery Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: August 13, 2002 Business started: 11/22/1999 in 0 Business started locally: 01/01/2001 Business incorporated: 08/25/2010 in FL
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Kirk Moquin, MGR
Business Category

Collection Agencies

Alternate Business Names
Industry Tips

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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