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This business is not BBB accredited.

Better Built Homes, Inc.

Phone: (904) 824-2835 View Additional Phone Numbers 1800 State Road 207, St Augustine, FL 32086 http://www.betterbuilthomes.us


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Better Built Homes, Inc. include:

  • 8 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business

Factors that raised the rating for Better Built Homes, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 8

Additional Complaint Information

Since March 2014, BBB files contain a pattern of complaints in which consumers state they have signed a contract with the company and paid a substantial down payment without any work being completed or homes being left incomplete. BBB made numerous attempts to contact Better Built Homes, Inc. regarding these complaints and received no response. BBB files indicate as of October 29, 2014 the company may be out of business. If you have a consumer complaint please contact the Florida Attorney General's office, the State Attorney's Office, or seek legal advice. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Better Built Homes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 13, 2005 Business started: 12/29/2003 Business started locally: 12/29/2003 Business incorporated 12/29/2003 in FL
Type of Entity

Corporation

Contact Information
Principal: Mr. Keith Leary, President
Business Category

Buildings - Pre - Cut, Prefab & Modular - Dealers Home Builders Home Design & Planning Mold & Mildew Inspection/Removal/Remediation

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.