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Find a Location

Florida Credit Union has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Florida Credit Union

      PO Box 5549 Gainesville, FL 32627-5549

    • Florida Credit Union

      Haile Market Square 2785 SW 91st St Gainesville, FL 32608-2783

    • Florida Credit Union

      Starke Branch 2460 Commercial Dr Starke, FL 32091-7865

    • Florida Credit Union

      ATM-Gainesville 1122 NE 16th Ave Gainesville, FL 32601-4557

    • Florida Credit Union

      3504 E Silver Springs Blvd Ocala, FL 34470-6404

    Business ProfileforFlorida Credit Union

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.24/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Florida Credit Union has 12 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Florida Credit Union

        PO Box 5549 Gainesville, FL 32627-5549

      • Florida Credit Union

        Haile Market Square 2785 SW 91st St Gainesville, FL 32608-2783

      • Florida Credit Union

        Starke Branch 2460 Commercial Dr Starke, FL 32091-7865

      • Florida Credit Union

        ATM-Gainesville 1122 NE 16th Ave Gainesville, FL 32601-4557

      • Florida Credit Union

        3504 E Silver Springs Blvd Ocala, FL 34470-6404

      Headquarters
      PO Box 5549, Gainesville, FL 32627-5549
      BBB File Opened:
      7/26/2001
      Years in Business:
      69
      Business Started:
      12/1/1954
      Business Started Locally:
      12/1/1954
      Business Incorporated:
      7/5/2011
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 281350 for this business, issued by Florida Office of Financial Regulation. The expiration date of this license is 12/1/2024.

      These agencies may include:

      Florida Office of Financial Regulation

      200 East Gaines St

      Tallahassee FL 32399

      (850) 410-9895

      http://www.flofr.com/StaticPages/VerifyALicense.htm

      Type of Entity:
      Corporation
      Business Management
      • Mrs. Sarah King, SVP HR and Training
      Contact Information

      Principal

      • Mrs. Sarah King, SVP HR and Training

      Customer Contact

      • Mrs. Sarah King, SVP HR and Training
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/02/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I have had an auto loan with the Florida Credit Union since 2014- In 2021 I moved to Kentucky, so my payments fell behind and I was not able to catch up. They threatened with repossession, so I refinanced and was able to have the account caught up. Since 2021 they have been charging me $22.28 from my loan payments, that I did not notice until 10/2023. Due to this fee I am not able to bring the loan amount down because it keeps brining the amount back up. When I asked about the fee, they said it was not a fee but a charge for insurance because they did not have my car insurance on file, which is a lie because you cannot drive in Kentucky without car insurance. The CU provided me with the number to call and have it cancelled. I gave the insurance company my car insurance information. The next payment they took the fee again, I called the CU and they directed me to the insurance company, which redirected me back to the CU saying that it was up to them to cancel it. She also mentioned I may be able to get the total amount that was erroneously taken put back towards my loan. I mentioned this to the CU and they then said that the fee was for debt protection that was not authorized. I asked them to cancel that, and with the next direct deposit another fee was taken out, which is now being called a late fee. The payment plan that they agreed to is to get a certain amount deposited directly to the loan. There should not be a "late fee" due to the loan being paid every two weeks via direct deposit. Can you please help me? This company is swindling me and it needs to stop.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      CHRISTINA S

      1 star

      03/06/2024

      Don't die with accounts here. Even as a joint beneficiary it will take multiple months of their poorly named ****************** to even reach out to you. I'm convinved it would have been faster to put my Dad's accounts through probate.

      Local BBB

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