BBB Business Review

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BBB Accredited Business since

Century Warranty Services, Inc.

Additional Locations

Phone: (866) 732-8503 Fax: (954) 418-5373 8019 Bayberry Rd, Jacksonville, FL 32256

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Century Warranty Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Century Warranty Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 29, 2003 Business started: 09/03/2002 in FL Business started locally: 09/03/2002 Business incorporated 09/03/2002 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Jacksonville
117 W. Duval St. , Jacksonville FL 32202
Phone Number: 904-630-2489
The number is 140518.

Type of Entity


Business Management
Mr. Rick Bale, Managing Director Mr. Colin Brown, President/CEO Mr. Ronald M. Coombs, Sr. VP & Chief Operating Manager Mr. Brent Burns, CFO Mr. William Curran, Senior Vice President Ms. Maria Guttuso, VP of General Counsel & Secretary Ms. Donna McWilliams, VP & Assistant Treasurer
Contact Information
Principal: Mr. Rick Bale, Managing Director
Principal: Mr. Colin Brown, President/CEO
Principal: Mr. Ronald M. Coombs, Sr. VP & Chief Operating Manager
Business Category

Auto Warranty Processing Service

Additional Information

The Bureau has requested basic information from this company. The Bureau has not received a response.

Customer Review Rating plus BBB Rating Summary

Century Warranty Services, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.