Business ProfileforVaden Nissan

I have inquired about several vehicles online and wasnt aware I was being contacted by the same dealership, as they supposedly have multiple dealerships. I received calls from numerous different people. I spoke with ************************* on February 24, 2024 who supposedly scheduled a time for my husband and I to come in and take a look at a white 2020 ******** GLS 450. When we arrive to the dealership, the car was no where to be found in the lot. A huge waste of our time since we have a newborn and drove almost 45 mins to get to the dealership. We were told to ask for **** who had no idea we were even coming. Then we inquired about another vehicle we werent aware belonged to this same dealership online and received a call from ******* who wanted us to schedule an appt to come in but could not confirm whether the vehicle was located at the dealership. More recently, I spoke with ************************* about a 2017 Cadillac Escalade. I asked to see the vehicle before making a decision. She requested a $500 refundable deposit before allowing me to see the vehicle. How can you request a mandatory deposit on a vehicle when we came to your dealership and the car was not there. Heres my understanding, I believe this dealership is falsely advertising vehicles for sale that they do not have in their possession, as a way to attract customers or are practicing discriminatory services, as it relates to selling cars. Ive bought lots of cars over the years and have NEVER and I mean NEVER experienced a dealership who runs their business anything remotely close to the way Vaden Nissan is ran. To add icing to the cake, a manager by the name of ****** (ph#************) called us several times wanting us to run our credit before seeing a vehicle on their lot. He refused to have a vehicle transferred to his ******** location without us giving him our vehicle vin#. Absolutely flabbergasted and shocked to know that this is whats happening at Vaden Nissan.