Business ProfileforTallahassee Ford

Car display settings are reverting to default every time I started my vehicle immediately following a Ford update with no prior issues. Made appointment with Ford, took a month and a half to get in, then they didn’t tell me I wouldn’t get my car back same day until I got there. Took them 7 DAYS to even look at my car even though I had an appointment (no loaner was even offered either). Throughout the 7 days, I contacted them daily for updates because I wasn’t hearing back, and only received an update twice. They updated it on the 7th day, that didn’t work. Sent me a list of services to approve, one of which was a $640 replacement of my entire entertainment system. No explanation was ever given as to why that was suggested. They said they could reprogram the module, but they wanted to charge me $247, plus labor, which would have made it $470, that remember, was caused by a Ford update, not a normal wear and tear issue or anything I did. I told the dealership multiple times it started immediately following a Ford update, but they won’t cover the charges as it is out of warranty, despite the fact that Ford’s update is still what broke my display settings. If Ford had ripped my bumper off they would have fixed and covered it warranty or not, so why isn’t it the same concept when their update breaks my radio/display? They then tried to tell me (only after I told them I wasn’t willing to pay for an issue Ford caused) that the computer was showing no previous updates, which is not at all true; it has updated at least 3 times since I got it in 2020. Even if it did say that, updates can do all kinds of things to software (I’ve personally seen it, I’m in IT), and it’s very possible the update wiped the device history. Online searches show that update is breaking several displays, but there is no recall yet (see attached images for examples). It’s not fair to the customer to pay after Ford’s faulty update breaks something. Corporate also stated they will not cover the charges.