Business ProfileforHanania Subaru

Based upon my recent experience with them in trying to get battery drainage problems with my 2017 Subaru Outback fixed, I have found them to be liars and cheats. In accordance with a Class Action lawsuit directive, I obtained a confirmation number and took my Outback to them for inspection and evaluation. Before taking it to them, I had the battery checked, and it was determined to be good. After about 90 minutes at their facility, they told me that the battery was bad and since it was not an OEM battery, they would have to charge me for it. I told them that the battery was supposed to be covered in the class action lawsuit and the fact that it was not an OEM battery was irrelevant. I also told them I would get a replacement battery elsewhere; Although I knew it would not be necessary. About 20 minutes later they said that they had determined that the battery was good, but that the rear latch needed to be replaced and it would cost almost $900.00. I knew there was nothing wrong with the latch, so I told them I would get it fixed somewhere else. When I got ready to leave, they tried to charge me for the inspection which was also covered by the extended warranty provided by the class action lawsuit. I objected, and they removed the charge. Several weeks later, I have had no problems with the rear door latch, although they had disconnected the wire to the door latch causing the door not to open and I had to reconnect it, but I still have the battery drainage issues. I don't believe they were willing to invest the time to find the cause of the battery drainage. Before taking the vehicle to them, I had talked to a customer service manager at their corporate location who told me that it could take a day or two to find the problem. I am now working with their corporate office in ********** to try to find a solution. You can find more information about the Subaru battery drainage issues by doing a ****** search.