Business ProfileforJacksonville Chrysler Jeep Dodge Ram

I've had multiple problems with this dealership since Aug 22, when I tried to buy my Jeep out of it's lease. I leased it at ********************** in GCS, **. ***** didn't want to write the paperwork up, stating they'd lose money on the deal, since I didn't lease it from them. They finally did the deal when I returned & demanded. I took my Jeep into the service **** this past week to have the engine air ******************* wiper pump replaced. The day of my appt, I was told that my extended warranty didn't cover the pump. I was sold a "Gold warranty", that only covers items specifically stated in the warranty. I told the finance manager when I bought my Jeep that I needed a warranty that covered everything. I went to see the finance manager to see if he would make it right. I asked him to figure out the difference in price from Gold to Platinum. I stated to him, I'd been very emotional that day with everything that had gone on with the dealership. Calls not being returned, courtesy van never coming to pick me up, etc. He told me that I was probably just pre menopausal. I about lost it! I called the ** the next day to let him know what was said. He told me he would dig deeper into it & call me back. Four days later, I have not rec'd a call. I called on the fourth day & left two msgs for the ** & still no call back. This is the most unprofessional company I have ever dealt with. I live 6 miles from this dealership, but will drive 30 miles to another dealership, just so I don't have to deal with this level of unprofessionalism. I have yet to hear from *******, to let me know the difference in the price from a Basic to Platinum warranty. My next step is to reach out to the owner. I realize this is a franchise, but I will take it to ********* Headquarters. I know Jeep will want to know how a dealership is treating their customers, whom are spending a lot of money on Jeeps and are being treated this way!