Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Martin's Family Appliance Center Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMartin's Family Appliance Center Inc.

            Major Appliance Dealers

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Washers, Dryers, Refrigerators, Freezers, Wall Ovens, Ranges, Microwaves, Dishwashers, Stackable Laundry, Flashlights, Vacuums, Dishwasher Detergent, Washer Detergent

            Business Details

            BBB File Opened:
            3/5/2001
            Years in Business:
            76
            Business Started:
            1/1/1948
            Business Started Locally:
            1/1/1958
            Business Incorporated:
            1/1/1999
            Type of Entity:
            Corporation
            Alternate Business Name
            • Martin's Family Appliance
            Business Management
            • Mr. Chris Martin, Owner/President
            Contact Information

            Customer Contact

            • Ms. Angela Martin, Executive Director
            Additional Contact Information

            Fax Numbers

            • (352) 378-7685
              Primary Fax

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/31/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased New GE Refrigerator on March 01/2022 after waiting over a month for it to be in stock. Purchased the GE based on MFA recommendation on GE brand compared to others for reliability and service availability in the area. On March 29, 2022. Fridge stopped cooling, completely. Less than one month old. Attempted to call GE that same evening for service appointment, after spending over 30 minutes on hold, told would be approximately one to two weeks before could even get a service tech to respond. Called MFA next morning to inform them of situation and if any help on their end. Told by OWNER-***** ****** that we were basically "out of luck". Even though they sell that brand they do not service it and we were out of their service area-by what? We live in Hawthorne, less than 30 minutes away. Asked about returning fridge to be informed that they would take it back for a 25% "restocking fee" almost $500.00? ***** told me that was why he wanted out of the retail end, and only wanted to do service, yet continues to sell products that they do not service. Told they had loaner appliances but had none available now. Told me to go get dry ice to get by for how long??? Also, said he gets yelled at "all the time" for selling bad appliances, yet unwilling to make it right in any way or form unless he considers charging an outrageous "restocking fee" on an appliance that we picked up and would have to bring back. Totally bad business practices, or standards and unprofessional customer relations. Wanted to try and keep our business local, help the little guy instead of "big box" stores. Never again will we purchase anything else from MFA, planned on several other purchases to be made in the short future, not from them.
            Read More

            Customer Reviews

            0 Customer Reviews

            What do you think? Be the first to review!

            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving Northeast Florida & The Southeast Atlantic

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.