BBB Business Review

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BBB Accredited Business since

A Action Air Conditioning & Heating Co.

Additional Locations

Phone: (912) 897-2247 View Additional Phone Numbers 6720 Johnny Mercer Blvd, Savannah, GA 31410 http://www.aactionair.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Action Air Conditioning & Heating Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A Action Air Conditioning & Heating Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Additional Complaint Information

Our complaint history for this company shows that the company has responded to and gave proper consideration to complaints.  The Company states they are service providers for various Insurance Warranty Companies that dictate approvals on any and all repairs and ALL service dispatches and makes the finale decision for what is and isn't authorized and/or approved financially.  These insurance plans carry different coverages pending on the type plan purchased from the homeowner by the insurance company.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on A Action Air Conditioning & Heating Co.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 06, 2006 Business started: 12/01/2000 Business started locally: 12/07/2000 Business incorporated 12/01/2000 in GA
Contact Information
Principal: Mr. John Ortman, CEO
Business Category

Air Conditioning Contractors & Systems Air Conditioning Repair Air Conditioning Systems - Cleaning Heating & Air Conditioning Heating Contractors Heating Equipment & Systems Cleaning & Repair Refrigeration Equipment - Commercial - Sales & Service

Alternate Business Names
A Action Air Conditioning Co. A Action Heating & Air
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.