Business ProfileforUnited Distributors Inc

We were sold the whole house water filtration service by United Hydro sometime around 08/2022 on the premises that we would never have to worry about hard water (as long as we added softener) and that if we ever needed a technician to come out there wouldn't be any charges/fees. Even if we moved to a different state (without limitations to how frequent we move) they would move our water filtration systems for free and it would maintain it's warranty. Besides the cost of the product, me and my wife were lead to believe all we would ever need to pay for in the future is filters for under the sink and additional solution that cleans the water softener unit. So thinking this was a great deal we bought into it. At first, our water was noticeably softer. Now that it's been some time, I'm noticing the hard water problem came back. I have followed up with all maintenance they require and keep the salt topped off at all times. I think the system just needs to be adjusted as we're getting mineral deposits everywhere water evaporates on a surface (cups, sinks, shower, etc...). I tested for dissolved solids and it read over 350. Knowing this might be as simple of a fix as adjusting the system knob to dispense more/less salt - I called for my second service appointment today - 11/16/2023. They informed me there would be a service fee for almost $100! I told the rep that we were mislead and she failed to do anything to resolve it. Not only was I not expecting any fee from over-paying for a filter system and promised we only pay for filters/solution, but we had a service from them on 7/24 where they used shady practices too! Our first service call was a little less than a year after our installation. I called and they said the price to replace the under-sink filter was $200. They failed to mention this price included a service fee and just the filter. If I knew I would have just easily installed them myself!