BBB Accredited Business since

Robert's Tree Service, Inc.

Phone: (904) 289-9199 Fax: (904) 289-9233 View Additional Phone Numbers 5846 County Road 218, Jacksonville, FL 32234 http://www.robertstreeservice.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Robert's Tree Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robert's Tree Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

11 Customer Reviews on Robert's Tree Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 11
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 11

Additional Information

BBB file opened: November 07, 2004 Business started: 01/01/2002 Business started locally: 01/01/2002
Business Management
Ms. Amy Norman, Office Manager
Contact Information
Customer Contact: Ms. Amy Norman, Office Manager
Principal: Mr. Robert Padgett, President
Business Category

Tree Service Tree Service - Pruning Land Clearing & Leveling Crane Service Excavating Contractors Fertilizers Stump Removal & Grinding

Alternate Business Names
Robert's Excavating

Customer Review Rating plus BBB Rating Summary

Robert's Tree Service, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5846 County Road 218

    Jacksonville, FL 32234

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: contracted to have a tree 06/14/2014 as an emergency due to the tree being damaged by lighting, removed ******* said he "forgot to mention" a 400.00 charge to have mulch removed after the tree stump grinded and now I have a LARGE pile of mulch that I cant use and will have to pay someone else to remove if it was mentioned at 1st or on the invoice. I could have gotten it covered under the removal of the tree with the insurance company.

Desired Settlement: I want the mulch to be removed with out any charge to me, to complete the contract not my error from ******* that he forgot to mention it to me.

Business Response:

This issue was resolved with Mrs. *******.  I have asked her to contact you.
 
Thanks,
  *** ******
Robert's Tree Service, Inc.
Office Manager/Safety Coordinator

Consumer Response:

 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me. 

Regards,

*** *******

 

1/17/2014 Problems with Product/Service

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

11 Customer Reviews on Robert's Tree Service, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
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