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In Northeast Florida & The Southeast Atlantic

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Description

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Firestone Tire & Service include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Firestone Tire & Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 01, 1993 Business started: 01/01/1900 Business started locally: 01/01/1900
Business Management
Mr. Paul Raymond, Manager
Contact Information
Principal: Mr. Paul Raymond, Manager
Business Category

Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers Tire Dealers

Alternate Business Names
Expert Tire GCR Tire Center Mark Morris Tire

Additional Locations

  • 3244 Inner Perimeter Rd

    Valdosta, GA 31602 (229) 247-1889

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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Complaint Detail(s)

8/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: During a recent trip to Florida my vehicle started making a horrible sound and I stopped at a ********* ** Firestone. The so called mechanics checked my problem and came up with an estimate for the work of over $1500. I was told I would only be charged $20 for the initial inspection. After making several phones calls I chose not to allow them to do the work because I felt I was being scammed. Good choice on my part because what they claimed was wrong with my vehicle was not correct buy a country mile. Before leaving the store I was informed that they would have to charge me $79 for the labor. As it turned out the problem with my vehicle was fixed by a very capable mechanic in *********** ** and parts and labor only cost $279. Consumers in this area run, do not walk from these scammers. It pays to check, check, check. Shame on you ***** for trying to take advantage of a woman and an out of state citizen. You sure changed my opinion of your area of the state. I feel this company owes me an apology as well as a refund for their incompetence. If there was a rating lower than poor this place would certainly deserve it. I sat there listening to how they tried to scare other people into work they very well may not have needed. In the short time I was there (1 hr.) over $5000 was quoted in repair work to other vulnerable people. I have documentation of the work they wanted to do for something that wasn't even wrong with my vehicle. I also have documentation for the work that was done to the vehicle which was not what Firestone said was wrong.

Desired Settlement: I would love to have the labor charge refunded because I was mis-informed about the actual cost to look at it. I was initially told $20 but before I could leave I had to pay $73.84 labor. Their incompetence in the situation should be enough to warrant the refund. If I had the work done the problem still would not have been resolved and I would have had an additional expense not to mention work that actually didn't need to be done.

Business Response: Per company customer was already given refund of $73.84.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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