BBB Accredited Business since
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According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.
A BBB Accredited Business since
BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Firestone Tire & Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Paul Raymond, Manager
Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers Tire Dealers
Alternate Business NamesExpert Tire GCR Tire Center Mark Morris Tire
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: During a recent trip to Florida my vehicle started making a horrible sound and I stopped at a ********* ** Firestone. The so called mechanics checked my problem and came up with an estimate for the work of over $1500. I was told I would only be charged $20 for the initial inspection. After making several phones calls I chose not to allow them to do the work because I felt I was being scammed. Good choice on my part because what they claimed was wrong with my vehicle was not correct buy a country mile. Before leaving the store I was informed that they would have to charge me $79 for the labor. As it turned out the problem with my vehicle was fixed by a very capable mechanic in *********** ** and parts and labor only cost $279. Consumers in this area run, do not walk from these scammers. It pays to check, check, check. Shame on you ***** for trying to take advantage of a woman and an out of state citizen. You sure changed my opinion of your area of the state. I feel this company owes me an apology as well as a refund for their incompetence. If there was a rating lower than poor this place would certainly deserve it. I sat there listening to how they tried to scare other people into work they very well may not have needed. In the short time I was there (1 hr.) over $5000 was quoted in repair work to other vulnerable people. I have documentation of the work they wanted to do for something that wasn't even wrong with my vehicle. I also have documentation for the work that was done to the vehicle which was not what Firestone said was wrong.
Desired Settlement: I would love to have the labor charge refunded because I was mis-informed about the actual cost to look at it. I was initially told $20 but before I could leave I had to pay $73.84 labor. Their incompetence in the situation should be enough to warrant the refund. If I had the work done the problem still would not have been resolved and I would have had an additional expense not to mention work that actually didn't need to be done.
Per company customer was already given refund of $73.84.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved