Click for BBB Rating on Firestone Tire and Service

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Description

According to information in BBB files this company operates a chain of more than 1,500 company-owned automotive tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire and Service. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Service.


Additional Information

BBB file opened: January 06, 1987 Business started: 01/01/1900
Type of Entity

Corporation

Business Management
Mr. Hoyt Robinson, Store Manager
Contact Information
Customer Contact: Mr. Hoyt Robinson, Store Manager
Business Category

Tire Dealers Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers

Alternate Business Names
Expert Tire Firestone Commercial & Farm Stores Mark Morris Tire Tire Station
Business Management

District Manager Rick Bumgamer


Additional Locations

  • 2211 Apalachee Parkway

    Tallahassee, FL 32301 (850) 877-0184

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Firestone has damaged my automobile while in there possession for a routine tire rotation and front end alignment. Have filed a dispute with there main office. still leaving me with a truck that does not run. drove the truck in there with no problems running fine and now i'm still left with a vehicle that does not run. also they incurred a $250 handicap parking citation while in there possession. There store management is always changing was also lied to on the parking ticket talked with the office about it. Store manager is very dishonest be where Sincerely, **** ******

Desired Settlement: I would like for my vehicle to be fixed to how it was when I bought it in there for a routine tire rotation and front on alignment.

Business Response: In response to complaint #******* filed by Mr. **** ******.   This
vehicle was dropped off at Firestone store on 2211 Apalachee Parkway
on 12/19/13 for tire balancing and alignment.  When our technician
attempted to pull the vehicle in the service department to complete
the service the vehicle would not start.  The vehicle would turn over
so the starter/battery system was working but the engine would not
start.  The only work that was completed by the store was an attempt
to start the vehicle in the parking lot with no success.  Mr. ******
was contacted and informed of the problem and he told us that happens
sometimes and that we should let it sit for a little while and try
again later.  We did attempt to start at a later time but again we
were not successful.   When we contacted Mr. ****** again he was not
satisfied with this information and felt it must have been something
we did.

We agreed to have vehicle towed to ***********  ******** **** *****
and we would pay for the tow and to have them diagnose the problem at
our expense and if the dealer found us to be at fault we would accept
responsibility.  *********** ***** found the PCM (Powertrain Control
Module)  had an intermittent response causing this problem and
informed us it was internal and not related to any work we would have
done.  I have attached a copy of the dealer invoice that supports my
response.