BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that B & M Pool, Spas & Patio meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for B & M Pool, Spas & Patio include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Larry Wright, President Ms. Lori Childress, Office Manager
Swimming Pool Service & Repair Patio Builder Patio, Porch & Deck Enclosures Spas & Hot Tubs - Dealers Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Swimming Pool Equipment & Supplies
Alternate Business NamesB & M Pools Spas & Patio - Rincon
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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BBB Reporting Policy
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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In March of this year, we signed a contract with B and M Pools (******). Upon signing this contract, we made a down payment of $1975.00. After several, frustrating telephone calls, they began working on our pool in June. The contract consisted of replacing the liner, increasing the depth, raising some of the deck pillars, cleaning up debris once work is completed, and filling in ruts in our neighbors' yard since B and M trucks had to drive through our neighbor's yard to access our pool. They began work on a Thursday by draining the pool and removing the liner. On Friday, they began working on the depth of the pool. On Monday, we called to find out why they weren't working on our pool and were told that they didn't have the crew to perform the necessary work. On Wednesday, they contacted us to advise that our pool had caved in. After consulting with several other pool companies, we were told (by multiple companies) that you don't leave a wood-sided pool empty for longer than 48 hours or you run the risk of your pool caving in. As a result of B&M's neglectful treatment of our pool, we are in need of a new pool. In hindsight, if B and M Pools had worked over the weekend and on Monday, our pool would have been successfully completed and our children would have been able to have a pool this summer. B and M Pools left our yard in a mess. We were left with the responsibility of cleaning up the old pool liner that they left lying in our yard along with other materials that they used. We have also been left with the responsibility of covering the ruts in our neighbor's yard. We are hoping that other current and prospective pool owners in our area see this complaint so that they refrain from doing business with this company.
Desired Settlement: We would like for B and M Pools to refund our full down payment. We do not feel that we are responsible for the cost of the items in the contract (such as the pool liner) since the work was not completed, we have not seen the liner, and have no need for the liner. We would also like for B&M to fill in the ruts in our neighbor's yard that were caused by their company trucks and clean up the remaining debris in our yard.
Response: Our attorney, *** ***** ******, has negotiated a settlement with their attorney, Mr. ******* *******.
**** ************** ******* * ******
B & M Pool Spa & Patio**** *** ** ************ ** *****************
Complaint: *********** *****
I am rejecting this response because:
My husband and I have not been given the opportunity to collaborate on a settlement agreement. B&M Pools basically put into a settlement agreement what they wanted as an outcome without soliciting our input. We have no plans to sign their current settlement agreement. My husband and I will gladly return the Polaris, we don't have any need for the pool liner and don't want it as we have no pool now due to B&M Pools, we want B&M Pools to fill in the ruts with dirt in our neighbor's yard, and want a full refund of our downpayment since these services were not rendered.
BBB's Final Determination: Complaint was resolved through BBB Arbitration
Problems with Product/Service
Read Complaint Details
Complaint: We put down a 2100 $ deposit on 5/8/13 and as of 6/2/2013 all we have is a destroyed back yard, cut cable lines,a half full unusable pool and a crumbled up asphalt driveway. This is not what we want and all we get are excuses.
Desired Settlement: Fix the problems and provide the service we were lead to believe we would get when we put the money down.
Business Response: This has been resolved.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved