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A BBB Accredited Business since
BBB has determined that All Phase Pool Remodeling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for All Phase Pool Remodeling, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Swimming Pool Service & Repair Swimming Pool Contractors, Dealers, Design
5509 Shad Rd Suite E20
Jacksonville, FL 32257 Directions
THIS LOCATION IS NOT BBB ACCREDITED
P. O. Box 471408
Lake Monroe, FL 32747
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Additional Phone Numbers
- (904) 714-2154(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Exception #1 of 4: Tile is yet to be installed on the pool deck steps. The tech that installed the pool tile chiseled off the original decorative tile that was on the pool deck steps but couldn't figure out how to install the new tile. All Phase service department initially said that I was going to be stuck with the unfinished edge, but when I complained further they said it would be taken care of. Indeed when the All Phase pools salesman took measurements he did it twice and both times I saw him run the wheel across the pool deck steps. As is now, it is an unfinished edge, and it is unfinished contracted work.Exception #2 of 4: The spa spillway that the All Phase Pools technician installed is not level. The All Phase service department said they would look into having this fixed but never came out with a yes or no weather they were going to fix it or not.Exception #3 of 4: All phase replaced the blower vent pipe that sits in my spa seat. This is described on the bill as spa seat seep holes. After the pool was refinished, an All Phase Pool tech attempted to drill the holes through the spa seat into the vent pipe but most of the holes he drilled miss the vent pipe. He or another tech came back out to re-drill and did hit more of the vent pipe but still less than half the holes blow air. I have made several calls to the All Phase Pool service department and when I was able to get through they always said they would have it scheduled to be repaired but it has yet to happen. In installation of the vent pipe, someone should have made a template of the pipe so they would know where to drill. I think they neglected to make the template or the template got lost. I did try to use the spa as is but because the holes they drilled in the spa seat miss the vent pipe, there wasn't enough air flow so our blower overheated and melted the pipe it is attached to. Exception #4 of 4: The pool turnover was unprofessional. This one disturbs us the most because the damage may be un-repairable and as a pool refinishing contractor, the owner of All Phase Pools should have made sure there were procedures in place to either insure that the home owner was fully versed in dealing with a new pool surface or had the work included in the contract. What happened: During the sale, the all phase salesman told me that after the new surface was installed and the pool was filled with water, the All Phase Pools technicians were going to maintaining our pool for the first month. But what actually happened was once the coating was installed and the pool was filled, a pool refinishing technician, left a hastily handwritten note to keep the pH down and scrub the pool walls three times a day. Confused from what the salesman told me, it took me a few days to figure out that I was on my own. I then tried to keep the pH down but it was not an easy task. Being I don't install pools, I didn't know the pH was going to climb every day and I didn't know the implications of how easy a new pool finish stains if one doesn't put the three hours a day into brushing the finish, checking pH and adding the correct amount of chemicals. Still, I did the best due diligence I could but our new pool finish ended up completely stained. If someone would have explained to me the implications of the situation, how difficult it was going to be to maintain the pool chemistry and the amount of manual labor that it would take to brush our pool, which is pretty big, three times a day I would certainly hired a professional to do it for me. It gripes me that after a $10K pool remodeling job that the All Phase people didn't call me to make sure I wasn't having problems maintaining the chemistry. Really, they should have recommended a pool service to help me that first month or just included the work in the contract.
Desired Settlement: What we need as a remedy: Address all four exceptions. I dont know what the remedies could be as I dont install pools but we need the problems resolved. For the contractor to completely ignore these issues is unacceptable. The contract work is not complete until Exception #1 and Exception #3 are taken care of and we do not intend on making final payment until those two exceptions are addressed. We expect Exceptions #2 and #4 to be covered under warranty. For the owner of All Phase pools:I am surprised that I have to write this. Going in I intended this to be a mutually beneficial lasting relationship, where you would provide the resurfacing of our pool for me and my family and friends to enjoy in return for sufficient monetary gains, and until recently we were considering All Phase Pools to handle the remodeling contract of our pool deck as well. Your team worked quite hard in the creation of a beautiful thing in my back yard and with your being the prime mover of this work, I can&
Pool tile was installed & customer signed work order stating work was
complete on 3/21/13, a copy of signed work order by customer is
attached. We have no record of the spillway being installed incorrectly.
Customer said spa seat air holes weren't working & wanted a quote to fix. A
change order was executed for $275.00 to install a new flex air hose & re
drill new holes. Work was performed & a schematic was made as to where new
holes would be drilled. A copy of schematic is attached. The spa seat air holes
still don't work. After further evaluation it is our determination the problem
is in the plumbing in or behind the spa under ground. We will credit customer
$275 off balance for this work. Pool chemicals were added & a final
inspection check list was completed on 5/16/2013. We give all our customers a 30
day pool instruction sheet explaining how to maintain the pool chemistry. A copy
is attached for your review.
Service and Warranty Dept.
All Phase Pool Remodeling, Inc.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|1/8/2013||Problems with Product/Service|
|8/9/2012||Problems with Product/Service|
|2/23/2012||Problems with Product/Service|