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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stanley Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stanley Pools, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Stanley Pools, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 04, 1993 Business started: 02/01/1988 in FL Business incorporated 02/01/1992 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is CPC053285.

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is SCC056725.

Type of Entity

Corporation

Contact Information
Principal: Ms. Judith Stanley, Secretary/Treasurer
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Swimming Pool Equipment & Supplies Swimming Pool Service & Repair Patio & Deck Builders Patio, Porch & Deck Enclosures Screen Enclosures

Products & Services

Stanley Pools, Inc. offers the following product(s): Swimming pool construction, Screen enclosure, Swimming pool remodel, Service Maintenance and Retail


Customer Review Rating plus BBB Rating Summary

Stanley Pools, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 8647 Old Orange Park Rd.

    Orange Park, FL 32073

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/8/2016 Guarantee/Warranty Issues | Complaint Details Unavailable
7/8/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
9/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: As part of a larger pool remodeling project, Stanley Pools installed a new pool pump. That pump did not suit our needs, and was eventually replace with a less expensive model. This replacement took place after multiple conversations, visits, and attempts at making the first pump work. The new pump cost $300 less than the original, and we were promised a refund. Not just in passing, but on multiple occasions, we were told that we were owed a $300 credit. It has been several months, and my wife and I have spoken to various people with Stanley about this. We are never told 'No', but instead just ignored, never getting a return call.

Desired Settlement: $300 refund

Business Response:

STANLEY POOLS, INC.

A FAMILY TRADITION OF FINE SWIMMING POOLS

8647 OLD ORANGE PARK RD.   ORANGE PARK, FLORIDA   32073                   PHONE: 269-7277   FAX:  264-8115

               

 

Date: 08/27/13

Nathan Oie

BBB of Northeast Florida

 

This letter is in response to a complaint filed by Robert Ebener - ID # ********

 

*** ****** was due a refund of $300.00 for a change in the cost of a pump.  Although he had called the office inquiring about the refund, I had thought the refund would be handled via chemical purchases, etc. 

 

I was not aware a complaint had been filed since it went to an e-mail address not used.  We received the BBB letter post marked on 8/13/13. 

 

The refund check was issued and mailed on 8/7/13. 

 

**** *******

8/22/2013 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on Stanley Pools, Inc.
Neutral Experience (0 reviews)
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