BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Parker Pools Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Parker Pools Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Swimming Pool Contractors, Dealers, Design
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
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Additional Phone Numbers
- (904) 687-1131 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
|3/6/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Parker Pools refuse to complete my pool. Except for draining pool due to a leak Parker Pools has not worked on the pool since July 3rd. Pool is full of water but no sanitation chemicals or pool equipment is running. On many occasions I've been told that the work below will commence but so far has not. Need a signed and dated affidavit from Parker Pools saying all sub contractors have been paid. City water to deck and outdoor plumbing need to be hooked up to hose bibs. Outdoor kitchen wall needs plumbing holes plugged with additional concrete front and back. 2 pieces of PCV removed (not serving any purpose). Final coat of paint. Pool School completed. Remote antenna installed and all equipment working. Final coat of paint on pool deck. Pump disconnected and gone. Final building materials removed.
Desired Settlement: Complete work in a timely efficient manner.
Company's response below:
We have done all the items that Mr ********** requested and he has now paid us in full. He said he would contact you once these items were resolved but I am assuming he didn't. Please feel free to contact him to confirm.
Thank You****** ******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|2/6/2013||Problems with Product/Service|
|2/4/2013||Problems with Product/Service|