BBB Accredited Business since

Garden City Pools & Spas, Inc.

Phone: (904) 696-0080 Fax: (904) 696-0081 1989 Dunn Ave, Jacksonville, FL 32218 http://www.gardencitypoolsandspas.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Jacuzzi hot tubs, Finnleo Saunas, Doughboy Pools.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Garden City Pools & Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Garden City Pools & Spas, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Garden City Pools & Spas, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 12, 2007 Business started: 06/12/2007 in FL Business incorporated 06/18/2007 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us

Type of Entity

Corporation

Contact Information
Principal: Mr. Michael Zavislak, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Equipment & Supplies Water Analysis Water Treatment Equipment,Service & Supplies Spas & Hot Tubs - Dealers Spas & Hot Tubs - Supplies & Parts

Products & Services

Garden City Pools & Spas, Inc. sells the following brand(s): Doughboy Pools, Finnleo Steam and Infra red Saunas,, Jacuzzi Hot Tubs

Garden City Pools & Spas, Inc. offers the following product(s): Doughboy filters pumps & parts, Hayward pumps & Filters, Pentair pumps & filters

Method(s) of Payment
Cash, Visa, Mastercard, Discover,checks with two forms of I.D.
Refund and Exchange Policy
All refunds or exchanges must be presented with a reciept.

Customer Review Rating plus BBB Rating Summary

Garden City Pools & Spas, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/6/2013 Guarantee/Warranty Issues