BBB Accredited Business since
Michael's Roofing, LLC.
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A BBB Accredited Business since
BBB has determined that Michael's Roofing, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Michael's Roofing, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
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PO Box 267
Meldrim, GA 31318 (912) 748-6888
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Additional Phone Numbers
- (912) 213-6800(Phone)
- (912) 748-6937 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On June 20, 2015 I recieved a price of $250 to replace three pipe collars. On June 26. they called ( I was out of town for the day) and said they were gooing to go fix the roof. I got a call back to say they needed four and that it would cost $300 and they would have to order another . I said fine and was told I would hear from them soon. On 7/11/2016. I called because I had not heard anything, The lady in the office said she would have him call me. On 7/14/2016 . Called and said he would be here on 7/18/2016 @6:45. On 7/18 he did not show or call so I called the office. They called me back and said he had to take grandfather to doctor. On 7/19 he showed up and got on the roof but decided the roof was too high and that he needed someone to help him. Told me he would talk to the boss and get someone to help him and come out one afternoon. On 7/21 I called because I had not heard anything. I was told they thought he was coming on 7/25. On 8/2/2016 I called to find out if they were going to be able to do the job but I was told he would call me. It is 8/4 and I still have not heard anything.
Desired Settlement: I would like them to come fix my roof so I do not have to spend time looking for another company. This company is suppose to be BBB approved business but I feel like this is terrible custom service and not the type of business that the BBB should approve. I think they should do it free of charge becuase of the amount of time they have kept me in limbo or at the very least ata few reduced price.
Michael's Roofing would like to apologize for any inconvenience the delay of the repair may have caused Ms. ***** Our repair guy has been dealing with some health issues which has played a big role in the delay. Michael's Roofing will send a couple of men to repair the 4 pipe collars per contractor's estimate at no charge to Ms. ****. The repair will be completed within 5 business days from todays date. Again, we do apologize and hope that this will resolve this matter. We hope you have a great day and may God bless you and your family!