BBB Accredited Business since

Home Finder Realty Corp Of Jax

Phone: (904) 241-5501 Fax: (904) 249-0670 View Additional Phone Numbers 2292 Mayport Rd., Ste.1, Atlantic Beach, FL 32233 http://www.hfrjax.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Home Finder Realty Corp Of Jax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Home Finder Realty Corp Of Jax include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Home Finder Realty Corp Of Jax
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 10, 1997 Business started: 05/01/1996 in FL Business started locally: 01/01/1989 Business incorporated 05/01/1996 in FL
Type of Entity

Corporation

Contact Information
Principal: Mr. David Nelson, President
Business Category

Real Estate Property Management Real Estate Rental Service


Customer Review Rating plus BBB Rating Summary

Home Finder Realty Corp Of Jax has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2292 Mayport Rd., Ste.1

    Atlantic Beach, FL 32233

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Property management company fraudulently kept our deposit after we had done what we was told by the company representative. The owner of the property had predamage the property yard. They still have yet to follow state law and show documents on fertilized yard for year 2014. company should not be allowed to be a property management company if they can not have each and every employee telling customers the correct information. They lied about everything they verbally had previously told us. Very upset at how this company handles good paying clients.

Desired Settlement: Total refund for deposit of 1,195.00

Business Response:

BBB of Northeast *******

Complaint #********

 

 

Dear BBB,

     It appears this former tenant is accusing us of fraudulently keeping the Security Deposit that secured the property at *** ********* **** ************* *** ***** during the time the tenant was in occupancy.  This is not true.  The tenant moved out of the property on 31 July 2014 and a condition inspection of the property was performed and discrepancies attributable to the tenant were noted.  These discrepancies were deemed the tenants’ responsibility and a Claim on Security Deposit was sent to the tenant in accordance with applicable ******* Statutes.  The tenant replied as required and the dispute was duly noted.

     After reviewing the tenants’ reply, the Security Deposit was disbursed to the owner as per ******* Statute and a letter of explanation was sent to the tenant as to next steps to be taken if further action was desired on the tenants’ part.

     The tenants’ Security Deposit was $1,195.00 and the total damages came to $1,555.00.  The tenant was charged $400 for cleaning/washing the walls in lieu of painting, which would have cost much more (damage done by tenants’ children drawing and marking on the walls); $200 for the cleaning of the carpets (tenant failed to provide a copy of a carpet cleaning receipt as required by the lease); $120 for yard service (mow, edge, trim, prune, blow as required by the lease); and $835 for the replacement of dead sod (3 pallets) which was caused by the tenant turning off the irrigation system controller.  The utility company was contacted and water usage records were pulled to confirm the lack of watering of the yard which caused the sod to die.

     In closing, Home Finder Realty acts only as agent for the owner and has no interest in the tenants’ money.  We do not benefit in any way from properly executing our duty to the owner as regards the tenants’ security deposit.  The claims process was handled in accordance with applicable ******* Statutes and as far as Home Finder Realty is concerned, this complaint should be closed.

Respectfully,

***** ** ******

******

Home Finder Realty

Consumer Response:

 Complaint: ********

I am rejecting this response because:

Im rejecting because ***** ****** has been dishonest. We still have yet to get the paper work showing the yard has been fertilize likes stating in lease. Homefinders fraudulently gave our hard earned money without following ******* state law. his agent from the office not only lied but they called their own client dirty and nasty and filthy people. I will not stop until this is brought out into the public. I want a news conference with homefinders Realty and the owners in the public to be to witness. What home finders is doing to clients is wrong. I'm reporting them to the state and will not stop till either they or the homeowners give us our money they fraudulently stole. 

 

Thank you 

***** **** 


 Regards,

***** ****

Business Response: Dear BBB,

***** ****** and Home Finder Realty have not been dishonest.  The lease clearly states tenant and owner responsibilities as regards lawn care.  Paragraph 10D. Lawns and Landscaping is quoted in its entirety.
 "AGENT DOES NOT WARRANT OR GUARANTEE, AND IS NOT RESPONSIBLE FOR THE CONDITION OR APPEARANCE OF LAWNS AND LANDSCAPED AREAS.  TENANT is to keep all lawns and landscaped areas clean and neat in appearance and is responsible for watering, mowing, trimming, pruning, and removal of weeds in these areas.  OWNER/AGENT is responsible for insect treatment and fertiliaztion.  If TENANT suspects insect infestation (chinch bugs/mole crickets), AGENT MUST BE NOTIFIED IMMEDIATELY!"
The follow-on paragraph states "If TENANT at anytime during the duration of this lease fails to pay for any maintenance/repair deemed to be his/her responsibility in accordance with the provisions of this paragraph, the cost of said maintenance/repair will be deducted from TENANT'S security/damage deposit upon TENANT vacating the premises."
Yes, the owner is responsible for fertilization, but is not reqired to fertilize.  That is his choice, and in this case chose not to fertilize.  On the other hand, the tenant is responsible for all lawn maintenance, including watering.  The lawn will survive without fertilizer, but will not from lack of watering, which happened in this case.  The tenant was charged accordingly.
Respectfully,
***** ** ******
******
Home Finder Realty

Consumer Response:

 Complaint: ********

I am rejecting this response because:

I am not going to continue to argue. The lease  clearly states that homefinders and or homeowner is responsible for fertilization.  yes it is fraud. You can not charge a tenetfor something the owners had caused. By law you have to show us the documents that requested showing the yard was fertilized per your lease. your agent told us to not to clean the carpets that they would be replaced. Honestly you would think that running a business you would respect your good paying tenants. We had planned on using your company for the purchase of our new home in April 2015. Due to this dishonest and fraud from Hone finders we will be going with a different company and **** ****** *****. I have scheduled a meeting with the **** ****** ********** board with all my document. people need to know that you are doing fraud and to not use your company. 

Regards,

***** ****

12/13/2012 Problems with Product/Service