This business is not BBB accredited.

Heth Realty, Inc.

Phone: (904) 387-6433 Fax: (904) 387-6436 1520 Goodwin St, Jacksonville, FL 32204 http://www.hethrealty.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Heth Realty, Inc. include:

  • 5 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Heth Realty, Inc. include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Heth Realty, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1991 Business started: 08/01/2008 Business incorporated 07/07/2008 in FL
Type of Entity

Corporation

Contact Information
Principal: Ms. Wanda Franklin, President
Business Category

Real Estate Property Management Real Estate Rental Service Property Management - Industrial & Commercial

Alternate Business Names
Heth Real Estate

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1520 Goodwin St

    Jacksonville, FL 32204

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On July 8, 2013 I hand carried my 5 day inspection sheet to Heth Realty noting the home at **** ******** ****** *** ************* ** ***** noting the home was filthy with construction debis everywhere. In that letter I provided the following note "My father was a real estate broker and property manager for over 50 years and would be ashamed to lease a property in the filthy condition the home was in. In accordance with the lease areement Carpet/Hardwood/Tile Addendum, we should be exempt from any cleaning charges when we move from this property" On March 1, 2014 I informed ***** ********* Heth Realty, Inc. *** ******** *** ************* ** ***** of our intent not to renew the lease due to mold in the home. We had a meeting about the mold with the owner and **** ******* about leaving the lease 1 month early. The owner agreed to the release due to the mold in the home. I told the owner the home would be clean and the owner ask Mr. ******* the home was to be cleaned prior to our arrival. Mr. ******* stated "I'll have to check our records". I stated if someone billed you for cleaning they just drove by ans sent you a bill! We returned the keys on May 28, 2014 after cleaning the whole house including cleaning the mold from the walls even though the owner stated he would take care of the mold. The home was cleaned from top to bottom before we left however, the owner had painters already starting to paint the home and they were setup in the garage and had a key before we departed. On June 22, 2014 I objected to the $150.00 estimated cleaning charges vial e-mail,especially considering our 5 day move in report to the Broker, Wanda ********* As of today we have not received any correspondance from Ms. *********

Desired Settlement: Refund the $150.00 estimated cleaning charges.

Business Response:

I will submit a refund in the amount of $150.00 as soon as possible.

 

***** ********

Heth Realty, Inc.

4/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2013 Billing/Collection Issues
4/25/2013 Problems with Product/Service
3/4/2013 Problems with Product/Service