This Business is not BBB accredited
Heth Realty, Inc.
Phone: (904) 387-6433 Fax: (904) 387-6436 1520 Goodwin St, Jacksonville, FL 32204
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Heth Realty, Inc. include:
- 1 complaint filed against business that was not resolved
Factors that raised the rating for Heth Realty, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Real Estate Property Management Real Estate Rental Service Property Management - Industrial & Commercial
Alternate Business NamesHeth Real Estate
THIS LOCATION IS NOT BBB ACCREDITED
1520 Goodwin St
Jacksonville, FL 32204 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On July 8, 2013 I hand carried my 5 day inspection sheet to Heth Realty noting the home at **** ******** ****** *** ************* ** ***** noting the home was filthy with construction debis everywhere. In that letter I provided the following note "My father was a real estate broker and property manager for over 50 years and would be ashamed to lease a property in the filthy condition the home was in. In accordance with the lease areement Carpet/Hardwood/Tile Addendum, we should be exempt from any cleaning charges when we move from this property" On March 1, 2014 I informed ***** ********* Heth Realty, Inc. *** ******** *** ************* ** ***** of our intent not to renew the lease due to mold in the home. We had a meeting about the mold with the owner and **** ******* about leaving the lease 1 month early. The owner agreed to the release due to the mold in the home. I told the owner the home would be clean and the owner ask Mr. ******* the home was to be cleaned prior to our arrival. Mr. ******* stated "I'll have to check our records". I stated if someone billed you for cleaning they just drove by ans sent you a bill! We returned the keys on May 28, 2014 after cleaning the whole house including cleaning the mold from the walls even though the owner stated he would take care of the mold. The home was cleaned from top to bottom before we left however, the owner had painters already starting to paint the home and they were setup in the garage and had a key before we departed. On June 22, 2014 I objected to the $150.00 estimated cleaning charges vial e-mail,especially considering our 5 day move in report to the Broker, Wanda ********* As of today we have not received any correspondance from Ms. *********
Desired Settlement: Refund the $150.00 estimated cleaning charges.
I will submit a refund in the amount of $150.00 as soon as possible.
Heth Realty, Inc.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/29/2014||Problems with Product/Service | Complaint Details Unavailable|
|4/25/2013||Problems with Product/Service|
|3/4/2013||Problems with Product/Service|
|11/30/2011||Problems with Product/Service|