This business is not BBB accredited.Additional Locations
Phone: (904) 387-6433 Fax: (904) 387-6436 711 Margaret Street, Jacksonville, FL 32204
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Heth Realty, Inc. include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Real Estate Property Management Real Estate Rental Service Property Management - Industrial & Commercial
Alternate Business NamesHeth Real Estate
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/12/2016||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: On July 8, 2013 I hand carried my 5 day inspection sheet to Heth Realty noting the home at **** ******** ****** *** ************* ** ***** noting the home was filthy with construction debis everywhere. In that letter I provided the following note "My father was a real estate broker and property manager for over 50 years and would be ashamed to lease a property in the filthy condition the home was in. In accordance with the lease areement Carpet/Hardwood/Tile Addendum, we should be exempt from any cleaning charges when we move from this property" On March 1, 2014 I informed ***** ********* Heth Realty, Inc. *** ******** *** ************* ** ***** of our intent not to renew the lease due to mold in the home. We had a meeting about the mold with the owner and **** ******* about leaving the lease 1 month early. The owner agreed to the release due to the mold in the home. I told the owner the home would be clean and the owner ask Mr. ******* the home was to be cleaned prior to our arrival. Mr. ******* stated "I'll have to check our records". I stated if someone billed you for cleaning they just drove by ans sent you a bill! We returned the keys on May 28, 2014 after cleaning the whole house including cleaning the mold from the walls even though the owner stated he would take care of the mold. The home was cleaned from top to bottom before we left however, the owner had painters already starting to paint the home and they were setup in the garage and had a key before we departed. On June 22, 2014 I objected to the $150.00 estimated cleaning charges vial e-mail,especially considering our 5 day move in report to the Broker, Wanda ********* As of today we have not received any correspondance from Ms. *********
Desired Settlement: Refund the $150.00 estimated cleaning charges.
I will submit a refund in the amount of $150.00 as soon as possible.
Heth Realty, Inc.
|4/29/2014||Problems with Product/Service | Complaint Details Unavailable|