BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that San Marco Properties Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for San Marco Properties Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Property Management - Industrial & Commercial Property Management Real Estate Rental Service Rental Vacancy Listing Service Apartment Finding & Rental Service
Alternate Business NamesSan Marco Properties
1611 Mayfair Rd Ste 101
Jacksonville, FL 32207 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: San Marcos Properties has not been upfront with any of their policies. My daughter will be attending UNF this fall and found a guest house for rent (all inclusive/furnished) which was ideal for an older grad student. She completed the application with check and talked to the owner of the property and felt comfortable and a deposit for $900. San Marcos called and said she did not qualify and would need a co-signer and need a check for $60 not $30 for ap fee. The ap was completed and sent with check. Later the office called and said they would not accept a personal check or even a cashiers check for the ap fee or deposit. Since we are in North Port, FL 5 hours away this all seemed a little difficult. We have no apartment or house and because of their lack of upfront information we are scrambling to find a residence. The staff of this company and they deem to be the largest needs to have all this type of information on their application in a BIG BOLD FONT.... Needless to say, I would give this company and F+ not an A+ on your website. Read some of the dissatisfied customers who have dealt with corporation - it isn't pretty.
Desired Settlement: Want my all checks returned.
I reviewed this situation with the staff to see what happened, where the confusion came in and what could we do to improve. This home was shown by appointment with the owner, which is not typical - we usually show through our office but this is on a private gated estate so the owner met with them. Typically a prospective tenant comes in to our office and we review the paperwork with them and answer questions. We would have explained to the prospects the terms - which include the amount of credit application fees which are $40. for the 1st applicant and $20. for the 2nd applicant and that they are cash. The cost of the credit application is on the front of the application that they filed out and returned to our office.
Typically a holding fee agreement is filled out, reviewed and signed in our office. At this time we would have explained that if there is a co-signer, you would be required to pay the last month rent in escrow. Typically I am in the office or in town, however, I was out of town and the office staff could not reach me to get approval to deviate from the typical procedures. Once I reviewed the process I noticed that nothing was handled the typical way, which does cause confusion.
I left a message for both applicants to personally give me a call. I would like the opportunity to apologize and try to help them get settled. I am mailing them back their check for the credit application fee. I would like to further extend to them that I will be glad to waive the credit application fees for them, if they would re-consider.
I apologize for the confusion.
**** ** ******** ******** ******* *** ***** *********** **** **** ******* *** ************* ** *****
Problems with Product/Service
Read Complaint Details
Complaint: I signed a lease and there is a real bad dog odor in the patio home. Its causeing my son allegies to flare up and it is hard to bare the smell. I do believe this is a health code violation.
Desired Settlement: Either agree to replace carpet and padding or refund me my money back.
I encouraged her not to move in if the smell was a problem prior to signing her lease. This was a concern of hers prior to moving in but I think she was hoping the smell would go away. We had the carpet cleaned and had the ch&a cleaned and serviced. The carpet was new prior to her moving in but the home had been sitting vacant for a long time. If she wants to move she certainly can - she will need to leave the home clean and free of damage and not owe any rent.
We will refund your security deposit in full as long as you leave the home clean and free of damage and have paid rent through the time you turn in the keys. You will not have a judgement against you nor will you be charged through the remaining term of your lease.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
|10/30/2012||Problems with Product/Service|
|8/28/2012||Problems with Product/Service|
|7/31/2012||Problems with Product/Service|
|7/3/2012||Problems with Product/Service|