BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Jacksonville Rentals LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jacksonville Rentals LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
Phone Number: (800) 342-7940
The number is BK3114329.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Michele Kent, Office Manager Mr. Timothy Warner, Managing Member
Property Management - Industrial & Commercial Property Management Real Estate Rental Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5300 San Juan Ave
Jacksonville, FL 32210 (904) 693-6092 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This is the most shameful, disreputable property management company that I've ever had the displeasure of doing business with. There were issues from the start while living at our apartment located at **** ******* ** ** ************* ** *****. The maintenance man, Paul, was accused by our neighbors of routinely coming into their place and making off with personal items. Although we never experienced any of our items stolen we were forced to deal with him coming into our apartment at his leisure while we were at work, and there were several times that he would leave the door unlocked and occasionally wide open. Because he was a relative of one of the property's owners our numerous complaints fell on deaf ears. Additionally, toward the end of our stay we experienced a massive infestation of roaches after our downstairs neighbors were forced out, and unsurprisingly nothing was ever down about it. We also had maintenance work on the tile in out bathroom, causing much destruction that was never cleaned and undoubtedly blamed on us. Even with all these issues we took great care of our place and left it in much better condition than how we entered it, yet we received only $30 of our $440 deposit back upon moving out. This act of aggression by them is nothing more than theft and an instance of landlord bullying. I request your assistance in helping me secure this deposit which is rightly mine, and ending this company's utter mistreatment of its tenants.
Desired Settlement: Full deposit of $440 returned since no damage/filth/issues were caused to the apartment upon move-out date.
Business Response: As of August 23, 2015, Jacksonville Rentals no longer manages this property. All charges deducted from the residents security deposit were at the request of the owner, ***** *******. The maintenance man, Paul, was not associated with Jacksonville Rentals in any way as this was the owners own maintenance technician. Ms. ******* can be reached at ###-###-#### or ###-###-#### or at ************@nc.rr.com for further resolution to this complaint. Thank you. ******* ******
|8/11/2015||Problems with Product/Service | Complaint Details Unavailable|
|8/5/2015||Problems with Product/Service | Complaint Details Unavailable|
|7/27/2015||Problems with Product/Service|
|4/29/2015||Problems with Product/Service | Complaint Details Unavailable|
|1/21/2015||Problems with Product/Service|
|11/13/2013||Problems with Product/Service|
|1/23/2013||Problems with Product/Service|
|12/3/2012||Problems with Product/Service|