BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wayne Conn Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Wayne Conn Plumbing, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
Phone Number: (800) 342-7940
The license number is CFC1428564.
Type of Entity
Business ManagementMrs. Debbie Conn, Office Manager Ms. Michelle Sparks, Office Assistant
Plumbers Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Plumbing - Renovation & Repair Bathroom Remodeling Kitchen Remodeling
5627 #7 Verna Blvd
Jacksonville, FL 32205 Directions
PO Box 61083
Jacksonville, FL 32236
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I had ****** come replace a piece to my faucet. It has dripped from the day that he replaced the part. I called and asked him if he could reevaluate his work and he told me that he did nothing wrong and that I could call the manufacturer for another new part and then I could pay him again to come back out and replace it for a second time. I do not think I was sent a faulty part yb ****. The handle of the faucet is not level, is not straight and will only turn off in one specific position. I used to sell faucets so I am familiar with how they should work. I feel the reason it drips and and does not turn off properly is because of his work. I feel that he should have at least been will to come back and reevaluate his work. I really liked him before he became the *****, but I now feel his attitude has changed.
Desired Settlement: I would like him to come reevaluate his work at no charge.
I spoke with ***** ********** *on March 27th in the afternoon about her complaint that was assigned case ID number *******. We wish she would have called us first to discuss this issue before writing a letter to you. It was a misunderstanding. When Mr. ****** ****** arrived at her house the faucet was all taken apart. Mr. ****** ****** reassembled the faucet and put in the replacement piece that she ordered from ***n. When Mr. ****** left it was not dripping and she was happy with his work. When Mrs. ********** called ****** a week later about the faucet leaking he told Mrs. ********** that the piece he replaced must have been faulty and for her to contact **** again to get a new replacement. He also said he would come back out to replace it as soon as it came in. He did NOT tell her she would have to pay again. On the phone she admitted that she must have misunderstood him. I told Mrs. ********** to contact us as soon as the part came in and we would come out and replace it again at no charge. We have yet to hear back from her as of April 7th, 2014.
Wayne Conn Plumbing Inc.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved