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American Leak Detection

8233 Bay Tree Ln, Jacksonville, FL 32256 ! There is an alert on American Leak Detection !

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Description

leak detection and related repairs in pools, spas, fountains.  Also in plumbing systems as well as "mystery leaks", such as rainwater intrusion.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Leak Detection
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 31, 1996 Business started: 08/17/1995 in FL
Type of Entity

Corporation

Business Management
Mr. Chris Phillips, President
Contact Information
Principal: Mr. Chris Phillips, President
Business Category

Plumbers Swimming Pools - Leak Detection & Repair Leak Detection Water Leak Detection Leak Detecting Instruments

Products & Services

American Leak Detection sells the following brand(s): We do not sell product, only service

Method(s) of Payment
Cash, check, Visa, Mastercard and Discover
Refund and Exchange Policy
If a leak is not where we said it was, we will, at our option, refund the leak detection fee or re-locate the leak at no additional charge.
Alternate Business Names
CLP, Inc.
Out of Business

This location was sold on 04/15/14 to new owners.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8233 Bay Tree Ln

    Jacksonville, FL 32256

  • 1
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This location was sold on 04/15/14.

According to information in BBB files, this business is no longer in business.


Complaint Detail(s)

1/22/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My wife and I own a large custom home in Ponte Vedra Beach, Florida. We had a very minor leak into one of our garages. We contacted American Leak Detection and explained to them we have very expensive stone floors that are reclaimed and shipped from Europe. We ask if they had the proper equipment to detect the leak and minimize the amount of floor that would need to be taken up? We were assured they had the proper equipment and could detect the leak. They sent a young man out who spent a fair amount of time detecting the leak but was not certain of his findings. He had asked if it would be okay for a more senior person to come out the next day? The next day a more senior person came out and felt certain they did detect the proper area. With this, I hired a highly skilled stone expert to remove the stone with minimum damage. I then contacted American Leak Detection who came out to do the repair. At this point, I was at my other home in South Florida, so my brother-in-law met their plumber at our home. I then received a call from my brother-in-law who put the plumber from American Leak Detection on the telephone. He explained to me it appeared they were mistaken about the location of the leak, as he had drilled through the slab and everything appeared to be dry underneath. He then told me he even went so far as to pump a 120 pounds of air into our hot water system twice and still could not detect the leak. He told me he would be sending someone out again to try to properly detect the leak. With this, my brother-in-law and the plumber from American Leak Detection left my property approximately 1:00 p.m. The following morning at 7:00 a.m. I received a call at my South Florida home from my mother-in-law who was hysterical!! Apparently, when the system in my home was pumped up to 120 pounds of pressure, I believe that between the three visits it was a minimum of three times, possibly more, which I later learned that it was absolutely ridiculous to do to a 10 year old system with hot water in it. It would appear this forced a pipe from a water circulator on the hot water system to pull apart! This led to a massive flood and over $100,000 in damages. Later that day, American Leak Detection returned. The first thing the person, who I believe to be the owner, told my brother-in-law the two things were totally unrelated and went on to jack hammer up the area where the stone was removed discovering the leak and fixing it. By this time, I was home and a young man who was working on the leak asked me what happened to my home with the owner standing right next to me. I told him apparently, when you pumped up my system multiple times with 120 pounds of pressure it forced a pipe loose and the man I believe to be the owner did not deny it to me. Then they refilled the hole, poured concrete so the stone could be replaced. Low and behold, approximately three weeks after the total devastation of my home and the supposed repair, the exact same leak started once again. As you can probably understand, I called in a different plumber. After having to remove the very valuable stone a second time, the plumber came in and quiet frankly, I was shocked to see American Leak Detection had filled the hole back in with hunks of rock rather than soft dirt and had put three different inferior repairs on this one very small section of pipe. The repairs failed and quiet frankly, were not done professionally.

Desired Settlement: RESOLUTION:I would like to be reimbursed for the $325 bill I paid to detect the leak; the $450 charge to repair the leak and; the $500 bill for the stone repair reimbursed. (copies attached) This check for $1275 should be made out to ***** ******* and sent out immediately, as I have to pay a plumber to properly do the job and pay once again to have that very same stone removed.

Business Response:

Let me first address Mr. *******'s concern that we caused his home to flood.  ***** was there in the morning and early afternoon.  His home did not flood until early am the next day.  If the pressure we were putting on the line was going to cause a leak, it would have happened as we were putting pressure on the line, not twelve or more hours afterwards.  Mr. ******* has cpvc pipes and fittings that are warranted to be able to hold up to 180 psi.   The 120 psi that we put on the pipes for perhaps one hour did not cause the leak.  The more likely cause is poor workmanship at the fitting on his water heater that finally failed after years of use.  Mr. ******* has a recirculation pump on his hot water heater.  When this pump comes on, his water pressure on the hot side increases from 60 psi to 90 psi., which is an abnormally high pressures on the hot water pipes.  It is my understanding that this should not be happening.  The recirculation pump should just be recirculating the hot water at the incoming water pressure of 60 psi.  The only reason for the pressure to increase is the system is dead-headed and not recirculating.  Our leak detection efforts and techniques did not cause his home to flood.  We used the same procedures and methods on Mr. *******'s job as American Leak Detection has used for the last 35 years across the USA without causing pipe or fitting failures.

We did successfully find Mr. *******'s leak.  I admit it did take us two visits to do so.  The first technician was using an abundance of caution.  He did not want to declare the site of the slab leak without a second opinion.  Since we did find the leak, we will not refund the leak detection fee of $325. 

We sent a technician out to do the repair at the site we had identified and where the stone had been removed.  Again showing an abundance of caution, the tech chose not to make any holes since he was uncertain about the site of the leak.  I went out the next day, the day of the flood.  Another plumber that was present agreed with me that we did not cause the flooding.  I proceeded to open up a hole in the slab where we had detected the leak and where the stone had been removed.  We were able to put out hands on the leak, but is was about 16 inches away from our hole.  In other words, we had missed the site of the leak by about 16 inches. I told Mr. ******* that he needed to have more of the stone removed for us to make the repair.  Mr. ******* insisted that we try to make the repair from the hole we had jackhammered 16'" away so that he did not have to have more stone removed and so that hot water service could be restored that day.  Our mistake was in trying to accommodate Mr. *******'s request.  We stayed until about 9pm that night and got the repair done,  reflecting our desire to make the customer happy. 

In hindsight, we should have not have been so accommodating.  The repair held for three weeks and then apparently failed.  I say "apparently", since Mr. ******* chose not to have us out again to honor our one year guarantee on plumbing repairs.  I do not no for certain that our repair failed or there was another leak.  The cost to have another plumber out to make the second repair is Mr. *******'s.  Had he had us come back, there would have been no charge.  Had we been allowed to make a hole in the slab directly over the leak site, the repair would not have failed.  American Leak Detection in Jacksonville has been making slab leak repairs since about 1997 and have never had a failure.  No other plumber could have made any better repair than we made from 16" away.

As far as Mr. *******'s observation that we had back filled the hole with some of the cement that had been removed, that is true.  We first back-fill the hole with dirt or sand only so that no concrete comes into contact with the pipes. After we refill the hole with all the dirt that is available we then fill the rest of the void caused by the leak with some of the concrete that had been removed.  This is a common practice by plumbers in this market.

We regret our repair failed.  However, our repair only failed because we tried to accommodate Mr. ******* by trying to make the repair that night and not insisting that more stone be removed so that we were directly over the leak site.  Nevertheless, we will refund to Mr. ******* the $450 repair fee and reimburse him the $500 to have the stone taken up a second time.

Business Response:

Let me first address Mr. *******'s concern that we caused his home to flood.  ***** was there in the morning and early afternoon.  His home did not flood until early am the next day.  If the pressure we were putting on the line was going to cause a leak, it would have happened as we were putting pressure on the line, not twelve or more hours afterwards.  Mr. ******* has cpvc pipes and fittings that are warranted to be able to hold up to 180 psi.   The 120 psi that we put on the pipes for perhaps one hour did not cause the leak.  The more likely cause is poor workmanship at the fitting on his water heater that finally failed after years of use.  Mr. ******* has a recirculation pump on his hot water heater.  When this pump comes on, his water pressure on the hot side increases from 60 psi to 90 psi., which is an abnormally high pressures on the hot water pipes.  It is my understanding that this should not be happening.  The recirculation pump should just be recirculating the hot water at the incoming water pressure of 60 psi.  The only reason for the pressure to increase is the system is dead-headed and not recirculating.  Our leak detection efforts and techniques did not cause his home to flood.  We used the same procedures and methods on Mr. *******'s job as American Leak Detection has used for the last 35 years across the USA without causing pipe or fitting failures.

We did successfully find Mr. *******'s leak.  I admit it did take us two visits to do so.  The first technician was using an abundance of caution.  He did not want to declare the site of the slab leak without a second opinion.  Since we did find the leak, we will not refund the leak detection fee of $325. 

We sent a technician out to do the repair at the site we had identified and where the stone had been removed.  Again showing an abundance of caution, the tech chose not to make any holes since he was uncertain about the site of the leak.  I went out the next day, the day of the flood.  Another plumber that was present agreed with me that we did not cause the flooding.  I proceeded to open up a hole in the slab where we had detected the leak and where the stone had been removed.  We were able to put out hands on the leak, but is was about 16 inches away from our hole.  In other words, we had missed the site of the leak by about 16 inches. I told Mr. ******* that he needed to have more of the stone removed for us to make the repair.  Mr. ******* insisted that we try to make the repair from the hole we had jackhammered 16'" away so that he did not have to have more stone removed and so that hot water service could be restored that day.  Our mistake was in trying to accommodate Mr. *******'s request.  We stayed until about 9pm that night and got the repair done,  reflecting our desire to make the customer happy. 

In hindsight, we should have not have been so accommodating.  The repair held for three weeks and then apparently failed.  I say "apparently", since Mr. ******* chose not to have us out again to honor our one year guarantee on plumbing repairs.  I do not no for certain that our repair failed or there was another leak.  The cost to have another plumber out to make the second repair is Mr. *******'s.  Had he had us come back, there would have been no charge.  Had we been allowed to make a hole in the slab directly over the leak site, the repair would not have failed.  American Leak Detection in Jacksonville has been making slab leak repairs since about 1997 and have never had a failure.  No other plumber could have made any better repair than we made from 16" away.

As far as Mr. *******'s observation that we had back filled the hole with some of the cement that had been removed, that is true.  We first back-fill the hole with dirt or sand only so that no concrete comes into contact with the pipes. After we refill the hole with all the dirt that is available we then fill the rest of the void caused by the leak with some of the concrete that had been removed.  This is a common practice by plumbers in this market.

We regret our repair failed.  However, our repair only failed because we tried to accommodate Mr. ******* by trying to make the repair that night and not insisting that more stone be removed so that we were directly over the leak site.  Nevertheless, we will refund to Mr. ******* the $450 repair fee and reimburse him the $500 to have the stone taken up a second time.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/11/2013 Problems with Product/Service
2/20/2013 Problems with Product/Service
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