This business is not BBB accredited.

Ponte Vedra Movers

Phone: (904) 285-9940 4265 Mickler Rd, Ponte Vedra Beach, FL 32082 ! BBB Business Review on Ponte Vedra Movers is being Updated by BBB !

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Additional Locations


    4265 Mickler Rd

    Ponte Vedra Beach, FL 32082 (904) 285-9940


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/12/2016 Problems with Product/Service
11/18/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The movers arrived 4 hours later than their scheduled time. When I called the ***** to see what was going on and if a discount of some sort would be possible, she said "Absolutely not -- We don't provide discounts. That's why we given an approx. start time -- it may be a little before or a little." I said "a little is not 4 hours." At that point she began to raise her voice with me and threatened to cancel the move. I responded with "What type of customer service is this? If you don't tone down the way you are speaking to me and belittling me -- I will let the people I work with know about this service." She yelled some more to the pont that I was shaking and then hung up on me. Needless to say they did not send out the third worker I had ordered and I received no discount. They did not finish my move until 3:00a.m.

Desired Settlement: I would like for them to apologize to how they treated me and refund a portion of my bill as they were late by half a day (4 hours) and did not send the workforce I had requested.

3/10/2015 Problems with Product/Service | Complaint Details Unavailable
3/9/2015 Problems with Product/Service | Complaint Details Unavailable
11/6/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)