BBB Accredited Business since
Phone: (904) 997-1844 Fax: (904) 997-1544 3340 Forest Blvd, Jacksonville, FL 32246
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that B And B Movers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for B And B Movers include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Saban Bilgin, Owner Mr. Tarik Bilgin, Manager
Movers Movers - Office Moving & Storage Company Moving Services - Labor & Materials Moving Supplies Packing & Crating Service Relocation Service Storage Units - Household & Commercial
Alternate Business NamesB & B Movers
Industry TipsMOVING AND STORAGE
3340 Forest Blvd
Jacksonville, FL 32246 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My move occurred May 7, 2014, when I moved from a room in ****** ***** ******** ****** to a two bedroom villa/apt. at ****** ***** complex. The movers were quick and eager to move on to the next event, it seemed and I was excited to get out of assisted living. When we arrived at the villa/apt., the movers began to put my belongings away and asking me many questions and I lost track of my silver chest. I was very tired when they left and began to slowly put away the essentials. The sterling silver flatware was left to me by my mother and I haven't used it in several years as I have been recovering from a fall two years ago so I haven't looked for it until recently as I would like to send it to my son. I called the moving co. and spoke with one of the owners, ****, who told me that every-one always "blames the movers" but that I haven't had anyone in my apt. except my local son and his family and a one time cleaning lady with whom I stayed. **** also told me he would check his records and call me back; he never did. I hesitated to accuse anyone of taking the silverware, however, after looking everywhere there is no other explanation for where it could have gone.
Desired Settlement: The pre-owned value of the sterling silver was $3704.00. It was a service for 12 which included 12 extra teaspoons, 12 iced beverage spoons, 9 serving pieces in a pattern called **** ******* by ***** in a wooden chest. There is no price to put on the fact that this set belonged to my mother.
Business Response: To whom it may concern,
This is a response to the complaint filed by ****** ******** on 3/16/2015. The move in question was performed on May 7, 2014 almost 1 year ago. She says she was hesitant about accusing anyone of taking the silverware but quickly points the fingers at us saying there is no other explanation when in reality there can be numerous explanations of what happened to the silverware in a years time. That being said one of the gentlemen on the move is a part owner of the company which puts her in the most reliable of hands. On top of that we have a contract which she signs before we start the job and the first line reads in bold letters "I have secured all my valuables, medications, money, jewelry..." she then also signs the contract at the end of the job which has a statement that reads in bold " I hereby verify that all items have been unloaded from the truck(s).....I/We hereby release B&B Movers of any and all liability whatsoever concerning the move..." It is standard procedure for the driver to ask the customer to walk around the house and come look throughout the truck to make sure everything is off and placed where she wants it before we depart from the house. I have a copy of the signed contract I can provide as well. I honestly think she is accusing the wrong people.
|10/15/2013||Problems with Product/Service|
|6/28/2013||Problems with Product/Service|
|3/12/2013||Problems with Product/Service|