BBB Accredited Business sinceAdditional Locations
Phone: (904) 886-0353 Fax: (904) 886-5353 6668 Columbia Park Drive South, Jacksonville, FL 32258
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A BBB Accredited Business since
BBB has determined that Stewart & Stewart Landscaping Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stewart & Stewart Landscaping Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Agriculture and Consumer Services/Pest Control
3125 Conner Blvd., Bldg. 8 (L-29), Tallahassee FL 32399
Phone Number: (850) 617-7870
Fax Number: (850) 617-7895
Type of Entity
Landscape Contractors Landscape Designers Landscape Lighting Landscape Maintenance Lawn & Garden Pond Dealers & Supplies Lawn Maintenance Mulches Pest Control Services Property Maintenance Sod & Sodding Service Land Clearing & Leveling Lawn & Garden Sprinkler Systems Irrigation Consultants Irrigation Systems & Equipment
Industry TipsPest Control Services
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
6668 Columbia Park Drive South
Jacksonville, FL 32258 Directions
PO Box 16468
Jacksonville, FL 32245
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: They had a very young boy mowing on a riding lawn mower. He was driving the lawnmower at high speed for a mower (liability). He ran across my back patio and pushed a large wrought chair into my house and into my patio glass door. I went outside and he was going so fast, he ran over my Banana Tree, backed up and ran over it again to mulch it up. I confronted him and he acted like "what did I do". I called the office and Jason the manager said I don't know what to do, I tell them over and over to be careful, but they are just doing their job. Then he said that I call every week to complain, and I told him I have NEVER called to complain. Jason never took a managerial role and said I'll handle this, it just said I don't know what to do. VERY POOR BUSINESS PRACTICE. THEY LOST MY BUSINESS. Jason could have saved me as a customer if he only took responsibility of his crews actions, and handled it the way a manager should. This could have been a huge liability for S&S, kid going so fast he could have easily rolled mower over, and possible damaging my hardiboard, and breaking my patio glass door.
Desired Settlement: TAKE ACCOUNTABILITY FOR YOUR WORKERS PERFORMANCE.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Customer Reviews Summary